Job Description

Job Summary

Role: Admin Support Worker - Tenancy Sustainment Team


Salary: 33,472 per annum


Hours: 37.5 per week


Location: Stockwell


Closing date: 26/10/2025


Interview date: 13/11/2025


Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as an Admin Support Worker we will make the best use of all your understanding, compassion and commitment


About us...


Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.


Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.


Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.


About this role...


We are looking for an Admin Support Worker to join the Tenancy Sustainment team.


Floating Support services work with people to sustain their housing. We use a strength-based approach to work with people to identify what support they require and how we can address them together or / and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.


We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.


We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.


You will:


Maintain and update team records, spreadsheets and databases Prepare and distribute meeting agendas, take accurate minutes, and record key actions for follow-up. Manage team inboxes, schedule meetings, and coordinate diaries using Microsoft Outlook. Track and remind staff of upcoming deadlines, ensuring reports and documents are submitted on time. Support the team with administrative tasks such as document preparation, filing, and data entry. Promote best administrative practices to improve efficiency, organisation, and communication across the team.

You will have:


Good assertive communication stills, to provide a flexible and responsive service to people with rough sleeping histories. Experience working effectively as part of a team to achieve shared goals. Strong proficiency in Microsoft Office applications, particularly Excel and Outlook. Experience in administrative support, including scheduling, record keeping, and document management. Excellent organisation and time management skills, with the ability to prioritise tasks and meet deadlines. Strong communication and note-taking skills, with attention to detail and accuracy in meeting minutes. The ability to work independently and collaboratively while demonstrating professionalism and best practice in all administrative duties.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:


Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata). Pension - we contribute 6.5% to your pension when you contribute 1.5%. Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL. Life assurance - four times your annual salary and critical illness cover. Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.


To apply visit our website and complete our application form.


For further information please contact, Marie Greenan, Service Manager at Marie.Greenan@thamesreach.org.uk


Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

JOB PROFILE DOCUMENT

Location

Stockwell - London