Job Description

Provide support to the secretarial service including topping and tailing of letters Liaise with the Outpatient Department and Nursing team ensuring that outcomes from clinic letters are arranged and actioned as necessary. Be responsible for the filing of patient results/documentation in patient records in line with the medical records policy. To implement secretarial procedures and use medical terminology. Be responsible for the distribution of internal and external post.



Tracking in on receipt and out on despatch of medical records brought to the office. Be responsible for the filing of patient results/documentation in patient records in line with the medical records policy. To provide audio typing support to the Orthopaedics service To provide administrative support to the consultants, registrars, Specialist Nurse and other members of the team To cover for other members of the admin & clerical team in their absence Liaise and maintain close working relationships with other secretaries, clinicians and management to ensure a smooth and efficient service. Develop office and secretarial practices to continually improve service delivery.



Adhere to Trust policies and procedures. To participate in reviewing policies for own work area. Update and maintain databases as required. To assist as directed in the maintenance of the departmental waiting list (RTT).



To deal appropriately with telephone calls into the Department Prioritizing and actioning of incoming and outgoing mail, including e-mail, faxes, internal and external correspondence with the timely distribution of mail to the relevant place. Managing telephone calls, many of which will be of a sensitive nature from patients, relatives, members of the public, GPs, healthcare professionals, and hospital departments all of which require a high level of patient confidentiality To assist in setting/cancelling clinics as well as checking systems to ensure clinics are running correctly Any other reasonable requests by the manager To provide admin assistance to service manager from time to time