Job Description

Admin Team Lead

Cambridge

We have an exciting opportunity for a an experienced, an ambitious Administrator to join our team in Cambridge as our Admin Team Lead.

The role's main focus will be to manage the administration team effectively within the healthcare environment, working closely with the clinical and technical teams and management to achieve an efficient service. The role will be instrumental in helping to develop and implement service improvements for the betterment of patients in Cambridge, with a key requirement for dealing directly with patients and effectively managing any queries or complaints.

The successful candidate will join an enthusiastic and busy team, and be supported with local, regional, and national training to develop their administrative skills to support the service.

Key Responsibilities:

Leading a team of administrators and overseeing practices within the department. Supporting clinical staff by implementing effective processes to ensure success of all patient pathways, including Referral to Appointment (RTA) and Referral to Treatment (RTT). Management of referral and/or workflow pathways for all service users enabling the organisation to achieve RTA/RTT targets and Key Performance Indicators (KPIs). Reporting and analysis of clinical administration performance against KPI's to drive continuous improvement. Data input of referrals into IT systems, ensuring the correct triage/screening process is followed to accurately ensure RTA/RTT pathways are met. Act as the main point of contact for all departmental administration-related matters, patient complaints, queries and concerns. Maintain effective communication with patients, carers and professionals by telephone and email.

Skills and Experience:

Essential

Excellent communication, listening and interprofessional and customer service skills. Ability to build and maintain excellent working relationships internally and externally. Ambitious, with a positive attitude to drive continuous improvement within the service. Sound judgement and the ability to make sound appropriate decisions quickly and effectively in complex situations. Self-motivated and uses initiative, seeking advice when required. Experience of working with the public in an office/reception environment. A willingness to learn. Excellent attention to detail. Sound numeracy and literacy skills. Good working knowledge of IT systems including MS Office Suite. Remains calm under pressure.

Desirable

Previous administration experience working in a busy healthcare environment.

What we Offer:

Competitive market salary Incremental holiday allowance stating at 33 days, increasing to 38 days with length of service (inclusive of bank holidays) Refer a Friend incentive scheme Enhanced Family Leave/Pay Recognition schemes Continuing professional development

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people's daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

How to Apply:

If this sounds like the perfect role for you, we'd love to hear from you! Please submit your CV and a cover letter detailing your suitability for the position to recruitment@am-healthcare.com. Alternatively, you can apply directly through our website - www.amhealthcaregroup.com/careers.

Eligibility to Work in the UK:

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.

Job Types: Full-time, Permanent

Work Location: In person