Job Description

Admin Team Leader

Salary - 29,591

KWL are recruiting for Admin a Team Leader within the Operational Admin department.

Salary 29,591pa

Basic 37 hours a week, working Monday to Friday

23 days holiday (excluding 8 bank holidays) rising to 26 days after five years

Defined Benefit Pension Scheme with c. 18.5% employer contributions (and 3 x salary life cover

)
This role offers an opportunity to join KWL and become a part of a well-established administration team.

The role will be reporting directly to the Operational Administration Manager.

The position commands all the benefits of a well-established 50-million-pound turnover organisation.

If you are interested in becoming KWL's next Admin Team Leader and you have the experience we are looking for, we will be delighted to hear from you.

Main Responsibilities

Will be responsible for proactively leading an admin section with the daily co-ordination of trade resources and the prioritising of a regularly changing workload to ensure contractual obligations are achieved. Responsible for daily liaison between customers, clients, supervisors and management to ensure individual needs and requirements are met. To support the senior management team by providing effective, administrative support across all operational areas of KWL. To provide guidance, support and knowledge to Admin Team to create informed and focussed admin sections. Manage and lead change management within the team. Be responsible for updating and maintaining the company's electronic database systems to ensure accurate contract monitoring and management information.

The Ideal Candidate

Only highly motivated and reliable individuals should apply with a genuine passion for delivering an excellent customer service to our clients and customers and will have: Proven track record of coordinating and motivating the workforce and creating a positive working environment. Significant supervisory experience within an operational role and experience of planning and scheduling. Experience of dealing with difficult customers and complaints Coordinating and managing resources. Good knowledge of KPI's and working towards continuous improvement. Ability to develop excellent working relationships with team and supervisors. Experience of change management within an organisation. Excellent eye for detail including actioning notes and ensuring materials are available. Ability to work in a fast paced environment. Basic financial knowledge in order to prepare accounts for billing.

What do we offer our staff?

Access to online wellbeing support including free GP, physio and counselling. Free Gym membership. Defined Benefit Pension Scheme with generous employer contributions circa 18.5%. 3 x salary life cover as part of pension membership. Job related training and development. 23 days holiday per year (exclusive of 8 bank holidays) rising to 26 days after 5 years' service. Excellent sick pay scheme. Attendance bonus.
Job Types: Full-time, Permanent

Pay: 29,591.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Gym membership Life insurance On-site parking Referral programme Sick pay
Schedule:

Day shift Monday to Friday
Work Location: In person