Job Description

The role will be based at the City of Coventry Health Centre, Stoney Stanton Road, Coventry, CV1 4FS, within the Physiotherapy Department.



You will be first point of contact for patients on arrival to the department, responsible for checking patients in, out and booking follow up appointments.



Other tasks include, dealing with telephone queries, building ERS referrals from GP Surgeries and appointing, supporting the team and providing cover for other members of staff when on leave or off sick.



Utilising the Trust's IT systems and maintaining electronic databases.



You will need to prioritise tasks to achieve timescales set and meet departmental KPI's



Interviews are due to take place on 4th December 2025.

Please note that sponsorship is not eligible for this position

Closing Date:

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



Working under full supervision at all times, the postholder will support trained staff in providing a confidential administrative activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures



Respond to day to day enquiries referring to appropriate staff as necessary.



Process allocated workload on a daily basis.



Liaise with internal departments and on occasion external agencies where required.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Assist with maintaining manual and electronic filing systems as required by the department.



Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.



Undertake basic administrative tasks as required.



Input data onto computerised systems as required by the department.



Assist with the distribution of incoming/outgoing post.



Work within Trust and departmental procedures to ensure that standards and deadlines are met.



Provide appropriate cover in the absence of other members of the team.

All applicants must be:

Aged 16+

Resident in the UK/ EEA for the last three years

Must NOT be in any form of formal government-funded education

Apprenticeship funding criteria applies.



For further details please see the attached job description.