Job Description

The Therapies and Musculoskeletal Services Shropshire and Telford (MSST) Admin Team are looking to appoint an apprentice.
This is an exciting opportunity for someone who is keen to start a career in an administration support role whilst working towards a national accredited qualification.
An accredited qualification is a nationally recognised qualification which indicates to any employer that the person holding it has attained a satisfactory level of skill and competence in their chosen area of work. The post is ideally suited to those aspiring to a career in Administration or another chosen path within the NHS.
Successful applicants will be given the opportunity to develop new skills and knowledge whilst working within a friendly and established team. This is an exciting opportunity for someone who is keen to start a career in an administration support role whilst working towards a Qualification.
If this role sounds like it is for you, we welcome applications from highly motivated individuals that are committed to completion of the apprenticeship within 18 months.
You will receive training and ongoing support to enable you to use the systems and processes required to undertake the role and complete your apprenticeship. In addition, you will gain a recognised apprenticeship qualification.
Main duties of the job
Registering new patients and up-dating patient's details on Lorenzo/RIO systems ensuring accuracy.
To add Non-MSST and MSST patients to the relevant waiting list.
Checking and adjusting patient's appointments and waiting list entries on the Lorenzo system.
Booking patients appointments or amending any appointments for both MSST and Non-MSST.
Dealing with patients face to face and by telephone in a sympathetic and welcoming manner.
Record details of patients arriving at reception and make return appointments according to clinical requirements.
Ensure all clinic appointments are outcome correctly form the clinical outcome form
Answer routine telephone enquiries from patients and other members of staff.
Dealing with patient's requests and answering questions regarding their appointments when required.
General office duties such as post, photocopying, scanning, emails etc.
Ensuring that Health & Safety issues are brought to the attention of the Therapy/MSST L 3Team Leader.
To adhere to the GDPR at all time
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened 6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Details
Date posted
10 June 2025
Pay scheme
Other
Salary
12,514 a year per annum
Contract
Apprenticeship
Duration
18 months
Working pattern
Full-time
Reference number
224-PA20250202449
Job locations
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Oswestry
SY10 7AG
Job description
Job responsibilities
The ability to prioritise and organise workloads to meet business requirements and customer demands.
The ability to write and legibly to external customer and internal colleagues using plain English.
To be able to listen effectively and to provide a clear, concise and accurate information.
The ability to work confidently using own initiative.
Excellent written and verbal communication skills.
Numeracy proficient
Strong interpersonal skills Job description
Job responsibilities
The ability to prioritise and organise workloads to meet business requirements and customer demands.
The ability to write and legibly to external customer and internal colleagues using plain English.
To be able to listen effectively and to provide a clear, concise and accurate information.
The ability to work confidently using own initiative.
Excellent written and verbal communication skills.
Numeracy proficient
Strong interpersonal skills
Person Specification
Qualifications/Training
Essential

• GCSE English C grade or above
• GCSE Maths C grade or above
• GCSE ICT C grade or above
• Understanding of Microsoft Office/Competent in use of ICT

Desirable

• Business Qualification

Experience
Essential

• Microsoft office computer software

Desirable

• Reception/formal office experience
• Team working experience

Skills and Competencies
Essential

• The ability to work confidently using own initiative
• Excellent written and verbal communication skills
• Numeracy proficient
• Strong interpersonal skills

Desirable

• The ability to prioritise and organise workloads to meet business requirements and customer demands

Person Specification
Qualifications/Training
Essential

• GCSE English C grade or above
• GCSE Maths C grade or above
• GCSE ICT C grade or above
• Understanding of Microsoft Office/Competent in use of ICT

Desirable

• Business Qualification

Experience
Essential

• Microsoft office computer software

Desirable

• Reception/formal office experience
• Team working experience

Skills and Competencies
Essential

• The ability to work confidently using own initiative
• Excellent written and verbal communication skills
• Numeracy proficient
• Strong interpersonal skills

Desirable

• The ability to prioritise and organise workloads to meet business requirements and customer demands