Job Description

The postholder will be responsible for the processing of dental referrals which are received electronically and in the post. The post holder will work closely with administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries. The dental software currently used is Sensei and full training will be provided. The post holder will also provide other administrative support as necessary to the Community Dental Service.

Working time:

37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role



Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.



To be responsible for the processing of enquiries, letters and reports.



To record, collate and present service activity reports, audits and surveys as required .



To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.



To respond to mail, telephone calls and emails to the CDS HQ in box ensuring accurate recording and transmission of messages, taking suitable action to ensure that enquiries are directed to the appropriate members of staff and undertaking delegated action as necessary.



To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.



To take responsibility for cascading information throughout the service as required .



Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying, shredding.



Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority



Committed to providing good quality, safe services



Working Together with you to develop innovative solutions



Your wellbeing is important to us. Some of the benefits of working for us include:



Flexible working options to support work-life balance



27 days' annual leave rising with service + opportunity to buy and sell



Generous NHS pension scheme



Excellent learning and career development opportunities



'Cycle to Work' and car leasing scheme including electric vehicles



Access to a range of wellbeing tools and services



Discounts at hundreds of popular retailers and restaurants



Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality



Generous maternity, paternity, adoption and special leave



Free parking across Trust sites



FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

The "must haves" for this role:

Education/Qualifications



GCSE or equivalent standard of education including English language



Training



IT / keyboard Skills including Microsoft Outlook, Windows, Word and Excel

Previous Experience :

Experience in the use of Microsoft windows packages



Experience of working with the general public



Previous Health Service / Customer Service Background



Knowledge, Skills & Abilities



Good word processing skills



For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips - see the help with your application document attached once you click apply.



If you're someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!



We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Meenu Gopakumar, Meenu.gopakumar@berkshire.nhs.uk , Telephone no: 07800 917960 who'll be delighted to help.



We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.