Job Description

Work at Hanover

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You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

Administration Assistant - Care Services

(10725)

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Overview

Ref:

10725

Salary:

12.69 - 13.32/hour + Pension & Benefits

Location:

- United Kingdom - Scotland - Grampian - Moray - Elgin

Type:

Permanent

Posted

12 June 2025

Closing date

27 Jun 2025 22:59

Administration Assistant

Location: Linkwood View, Elgin



Hours: 17.5 hours per week



Remuneration: 12.69 per hour, after 6 months succesful probation this will increase to 13.32 per hour



Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

About the Role

As an Admin Assistant (Care) you will provide high quality, organisational and administrative support to the Service. As this is a permanent post you'll be working with us 17.5 hours per week over 5 days per week with the opportunity to become flexible, this can be discussed at interview stage.



Main Responsibilities



You'll be the Administrative Assistant at our Area office in Varis Court, Forres. At the heart of our team, handling a range of administrative activities to ensure smooth continuation of service by:


Ensure effective and efficient clerical provision to staff and customers. Demonstrate excellent customer service skills whilst promoting the service. Provide support whilst being discreet and sensitive to customers' needs. Ensure and monitor contract invoicing and payments within the service. Interact with customers providing front-line, face-to-face support. Work to set deadlines and parameters to maintain service KPIs. Plan and exercise conscious control of time spent on specific activities, to increase efficiency and productivity.

About You

To join us, you need to have a genuine passion for helping people.


Experience in an office based procedural based role or equivalent. Excellent interpersonal skills and an ability to communicate effectively at all levels of the organisation (written and spoken). Proficient user of MS packages. Demonstrate the ability to learn bespoke computer data base systems/database. Demonstrate the ability to work on own initiative with minimum supervision. Ability to as part of a small team

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll see that your hard work and drive to succeed are rewarded:


Competitive salary & Pension options Flexi-working Employee Health and Wellbeing Support Service with 24/7 GP access Access to our Hanover Perks with High Street discount vouchers and Fuel Discounts Cycle to work scheme Tech scheme Family friendly policies Long service and retirement awards

Hanover is an equal opportunity and disability confident employer.



Hanover (Scotland) Housing Association Ltd



Scottish Charity no: SC 014738

Contact information

To find out about working with Hanover, contact us on 0800 111 4646 or email at recruit@hanover.scot