Job Description

An exciting opportunity has arisen for an individual to work as an Administration Assistant on our North Cumbria Inpatient Oakwood Ward.
Oakwood is an Inpatient Older Adult mental health assessment and treatment unit based at the Carleton Clinic in Carlisle.
You will be the first point of contact working on reception on the ward, providing administrative support directly to the ward and supporting other wards and colleagues when required.
This role provides a comprehensive administrative support to the service, working Monday to Friday 9am to 5pm. Proven experience of working in similar work environment is an advantage.
Main duties of the job

• Reception and relational/environmental security duties supporting staff, patients and visitors
• General administrative duties
• Accurate typing skills - typing letters/reports
• Diary management including room allocations
• Working from shared inbox
• Experienced in the use of Microsoft packages i.e Outlook and Word
• Ordering stock
• Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit.
• Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
• Checking equipment is operating as required i.e., radios, blick alarms etc.
• Working in a customer / patient focused environment

About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Details
Date posted
06 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
263-ICG26-001-JW
Job locations
Carleton Clinic
Carlisle
CA1 3SX
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 6th January 2026
Closing date : 20th January 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received. Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 6th January 2026
Closing date : 20th January 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Qualifcation
Essential

• Good general level of education up to Level 1 standard in English Language and Maths.
• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.

Desirable

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Experience
Essential

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

Desirable

• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Skills and Knowledge
Essential

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.

Desirable

• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Person Specification
Qualifcation
Essential

• Good general level of education up to Level 1 standard in English Language and Maths.
• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.

Desirable

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Experience
Essential

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

Desirable

• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Skills and Knowledge
Essential

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.

Desirable

• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Skills Required