Job Description

We are looking for individuals with a positive and compassionate approach to supporting patient care.
Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
The service will require a team approach to ensure cover for absence across all services / locations.
The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.
Main duties of the job
You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
Record accurate messages and follow them up appropriately in accordance to department guidelines.
To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.
To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
Deal with queries raised by patients, relatives, GP's or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Details
Date posted
07 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
364-A-9432
Job locations
The Linden Centre/Broomfield Hospital
Puddingwood Drive
Chelmsford
CM1 7LF
Job description
Job responsibilities
To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities.
The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.
Please see attached job description for further information. Job description
Job responsibilities
To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities.
The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.
Please see attached job description for further information.
Person Specification
Essential
Essential

• Good standard of education

Desirable

• NHS experience

Essential
Essential

• Microsoft Packages

Desirable

• Level 3 NVQ or equivelant

Person Specification
Essential
Essential

• Good standard of education

Desirable

• NHS experience

Essential
Essential

• Microsoft Packages

Desirable

• Level 3 NVQ or equivelant

Skills Required