Job Description

Basis

Full time

Job category/type

Business Support

Date posted

17/09/2025

Job reference

HJ0385

This vacancy is open to direct applications only, no approaches via recruitment agencies will be accepted at this time.

Background

We have a new and exciting opportunity for an Administration Assistant to join the firms Claimant Records team.

The role

Our claimant records team will handle all records requests for our Individual Services Division as a central administration function.

Reporting into the Records Administration Team Leader your duties will include:

Contact external sources regarding records requests, Chasing record requests where necessary Monitoring the progress of all records requests Update client files and relevant database accordingly General administration Assist other departments in line with business needs when required

Skills & Qualifications

Previous experience in a client/customer service Competent user of MS Word, Excel and Outlook Strong communication skills Previous experience and knowledge of medical records is desirable but not essential

Life at Hugh James

We never shy away from a challenge

We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges - of all sizes - are readily accepted.

The Hugh James difference

Our law firm has always been guided by the idea that self-belief is just as important as skillset. Our pursuit of righting wrongs and protecting what's important keeps us driving forwards. It's in our roots! We won't stop until we find the answers; the outcomes that are needed.

We are focused on the work we do, the business we run, and our culture. Our entrepreneurial spirit has taken us from humble beginnings to a strong presence across the UK with offices in Cardiff, London, Manchester, Southampton and Plymouth - servicing clients from businesses, individuals and banks to public sector organisations, property companies, education establishments and utilities providers. Our collegiate culture, our forward-looking ethos, our values serve to make us bigger, better, bolder than ever before.

A positive force in the community

Our work with charities on a local and national level plays a huge part in our day-to-day lives. We work with a large range of charities, some of which we support through fundraising, donations, volunteering and others we partner with where our areas of work cross paths. Staff, clients everyone comes together through a shared passion to do good in the community and support those in need.

Some of our benefits on offer include:

Minimum of 25 days holiday plus bank holidays

Two Corporate Social Responsibility days

Birthday day off

Death in service equivalent to twice annual salary

Auto enrolment pension scheme

Hybrid working

Employee Assistance Programme

Discounts for local businesses

Professional fees paid (subject to requirement for your role)

Employee recruitment incentive scheme

Hugh James is an equal opportunities and disability confident committed employer.

Thank you for taking the time to consider this opportunity. If you have questions, please contact Jo Herbert

We reserve the right to close our vacancies earlier than the given deadline if we receive sufficient applications for the role.