Job Description

Role Overview

As our

Admin Assistant

, you will play a vital role in keeping the company running smoothly. You'll manage client communications, organise schedules for cleaners, handle job forms, and support day-to-day operations from both our office and remotely.

This is a varied and fast-paced role suited for someone organised, confident with digital tools, and comfortable with learning .

Key Responsibilities

Operations & Scheduling

Manage job scheduling and cleaner assignments using our CRM Monitor form submissions and turn them into bookings. Track ongoing cleaning tasks and ensure completion/checklists are followed Liaise with laundry/linen service providers and coordinate pickups/drop-offs

Client Communication

Respond to phone, WhatsApp, and email queries in a timely and professional manner Handle change requests, complaints, re-cleans, and special instructions Communicate with property owners, letting agents, and guests when needed

Admin & Compliance

Maintain digital filing of contracts, COSHH records, staff rotas, and timesheets Assist with onboarding of new staff (documents, DBS checks, training reminders) Help with inventory tracking and stock orders

Optional - Marketing & Social Media

Assist in creating posts or updates for social platforms (Instagram, Facebook) Schedule seasonal campaigns or updates to our service list

Skills & Experience Required

Strong organisation and time-management skills Confident using software (Google Drive, Excel, CRMs, Email, WhatsApp Web) Excellent written and verbal communication Ability to work independently with minimal supervision Previous experience in admin, scheduling, hospitality, or cleaning sectors (preferred)

What We Offer

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Supportive, friendly team environment Opportunity to grow with the company Involvement in exciting projects (marketing, system improvement, etc.) Some Remote working potential after training period
Job Types: Full-time, Part-time

Pay: From 1,678.90 per month

Benefits:

Company pension Flexitime
Work Location: In person