Job Description

Previous applicants need not apply
An exciting opportunity has arisen to recruit permanent Administration Assistant working at Herrick House, Colchester.
We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.
The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support, face to face and over the telephone. This role may involve travelling to the various sites we manage to provide admin support to our services and receptions. The areas we cover are North East Essex. This role is Monday to Friday 9 am to 5 pm. We will offer you support, supervision, training and the opportunity for personal development.
You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.
We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.
Successful candidates are expected to be professional, efficient, friendly and polite.
Main duties of the job
Some of the main responsibilities and duties include but are not limited to; greeting service users and professionals, answering calls via phone, monitoring an email account for work and processing messages appropriately, ordering, booking appointments and transport, updating clinical systems, covering receptions when required, and general administrative duties to the Clinical Teams. To be able to use Microsoft packages is essential. full training will be given for our data base system. Working collaboratively as a team and lone working on occasions.
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• 8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Details
Date posted
24 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata for part time
Contract
Permanent
Working pattern
Full-time
Reference number
364-A-9274-A
Job locations
Herrick House
35 East Stockwell Street
Colchester
CO1 1ST
Job description
Job responsibilities
Please find attached job description and job specification detailing main responsibilities and duties. Job description
Job responsibilities
Please find attached job description and job specification detailing main responsibilities and duties.
Person Specification
essential
Essential

• Good Standard of General Education

Desirable

• Previous NHS experience

essential
Essential

• Literate in IT/computer skills

Desirable

• Minimum ECDL qualification or equivalent

Person Specification
essential
Essential

• Good Standard of General Education

Desirable

• Previous NHS experience

essential
Essential

• Literate in IT/computer skills

Desirable

• Minimum ECDL qualification or equivalent

Skills Required