Job Description

We are looking for an experienced, organised and adaptable person to work in the admin team for the South East Essex IAPT service. We are a primary mental health service offering talking therapy for people presenting with depression, anxiety and other mental health issues. The job is based at Pride House, Laindon
Please see and Person Specification.
As the Admin team for Therapy for You, we are responsible for taking and processing referrals to our service. As the first port of call for people needing help, we are proud to give great service to people and make them feel reassured. A lot of our work is based on the phone, so we need someone who can give great first impressions. We are a small, supportive and welcoming team supporting a large team of therapists.
Main duties of the job
Some of the main responsibilities and duties include but are not limited to: Taking self-referrals on the phone, processing professional referrals, booking assessments and treatments and dealing with queries - both by phone and by email.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Details
Date posted
18 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
364-A-9522
Job locations
Pride House
Christy Close, Southfield Industrial Estate
Laindon
SS15 6EA
Job description
Job responsibilities
Please find attached job description and job specification detailing main responsibilities and duties. Job description
Job responsibilities
Please find attached job description and job specification detailing main responsibilities and duties.
Person Specification
essential
Essential

• Good Standard of General Education

Desirable

• Previous NHS experience

essential
Essential

• Literate in IT/computer skills

Desirable

• Minimum ECDL qualification or equivalent

essential
Essential

• Excellent telephone manner and good customer service

Person Specification
essential
Essential

• Good Standard of General Education

Desirable

• Previous NHS experience

essential
Essential

• Literate in IT/computer skills

Desirable

• Minimum ECDL qualification or equivalent

essential
Essential

• Excellent telephone manner and good customer service

Skills Required