Job Description

Applications are invited from qualified and experienced administration candidates to join our busy administration teams. We currently have the following Administration Assistant post in Sunderland older adults team.
the team is based at Monkwearmouth hospital and is a full time role working over 5 days.
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.
Main duties of the job
Candidates must have proven recent 12 month experience of the following:

• Experience in working in a customer / patient focused environment (face to face/telephone/reception)
• Excellent communication and interpersonal skills
• Database inputting
• Electronic filing systems
• Microsoft word/excel/powerpoint/office packages including email
• Fast, accurate typing/keyboard skills
• Typing letters
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Details
Date posted
01 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,169 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
263-CCG25-239-HN
Job locations
Monkwearmouth Hospital
Newcastle road
Sunderland
SR5 1NB
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st July 2025
Closing date : 15th July 2025
We welcome your application.
Previous applicants need not apply.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st July 2025
Closing date : 15th July 2025
We welcome your application.
Previous applicants need not apply.
Person Specification
Qualifications and Training
Essential

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)

Desirable

• NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge
Essential

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good organisational and planning skills using own initiative

Desirable

• Knowledge of working in an NHS environment

Experience
Essential

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems

Person Specification
Qualifications and Training
Essential

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)

Desirable

• NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge
Essential

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good organisational and planning skills using own initiative

Desirable

• Knowledge of working in an NHS environment

Experience
Essential

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems