Job Description

We are looking for an experienced, organised and adaptable person to work in the admin team for the North East Essex IAPT service. We are a primary mental health service offering talking therapy for people presenting with depression, anxiety and other mental health issues.The job is based at Hospital Road in Colchester
As the admin team for Therapy for You, we are responsible for taking and processing referrals to our service. As the first port of call for people needing help, we are proud to give great service to people and make them feel reassured. A lot of our work is based on the phone, so we need someone who can give great first impressions. We are a small, supportive and welcoming team supporting a large team of therapists.
This advert will close early should we receive a high number of applications.
Main duties of the job
Some of the main responsibilities and duties include but are not limited to: Taking self-referrals on the phone, processing professional referrals, booking assessments and treatments and dealing with queries - both by phone and by email.
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed

Details
Date posted
29 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
364-A-9486-A
Job locations
1 Hospital Road
Colchester
CO3 3HJ
Job description
Job responsibilities

• Answering incoming calls to answer queries, take self-referrals.
• Monitoring the contact centre inbox including passing on queries, putting referrals onto system, calling people to take their referrals following their enquiries to the service, booking telephone assessments.
• Monitoring the sickness inbox in order to process therapist cancellations.
• Helping the waiting list team with patient allocations, booking first treatment appointments, updating the waiting list accordingly.
• Booking interpreters for telephone assessments that require them and for treatment sessions when requested by therapists.
• Dealing with the batch printing.
• Take minutes at meetings when required most notably the monthly service meeting.
• Booking wellbeing calls.
• Processing Access to Records requests.
• Printing and posting therapist materials as and when requested by clinicians.
• Preparing and distributing contact lists for internal staff and for outside agencies and GPs.

Job description
Job responsibilities

• Answering incoming calls to answer queries, take self-referrals.
• Monitoring the contact centre inbox including passing on queries, putting referrals onto system, calling people to take their referrals following their enquiries to the service, booking telephone assessments.
• Monitoring the sickness inbox in order to process therapist cancellations.
• Helping the waiting list team with patient allocations, booking first treatment appointments, updating the waiting list accordingly.
• Booking interpreters for telephone assessments that require them and for treatment sessions when requested by therapists.
• Dealing with the batch printing.
• Take minutes at meetings when required most notably the monthly service meeting.
• Booking wellbeing calls.
• Processing Access to Records requests.
• Printing and posting therapist materials as and when requested by clinicians.
• Preparing and distributing contact lists for internal staff and for outside agencies and GPs.

Person Specification
Education/Qualifications
Essential

• oGood standard of general education
• oIT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages

Job Related
Essential

• oGeneral administration
• oAbility to communicate both verbally and in writing routine information

Desirable

• oProven experience of working in the NHS in a clerical role

Knowledge
Essential

• oLiterate in IT/Computer Skills
• oGood oral communication skills based on fluency on the English Language
• oAbility to assist both patients and clinical colleagues with non-clinical information relating to community appointments
• oMethodical organised approach to work with good attention to details
• oAbility to use Microsoft Word Packages

Desirable

• oKnowledge of Trust ITT Systems and Software Packages, including Iaptus and SYSTMONE

Personal Qualitities
Essential

• Customer focussed, calm, empathetic and diplomatic

Person Specification
Education/Qualifications
Essential

• oGood standard of general education
• oIT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages

Job Related
Essential

• oGeneral administration
• oAbility to communicate both verbally and in writing routine information

Desirable

• oProven experience of working in the NHS in a clerical role

Knowledge
Essential

• oLiterate in IT/Computer Skills
• oGood oral communication skills based on fluency on the English Language
• oAbility to assist both patients and clinical colleagues with non-clinical information relating to community appointments
• oMethodical organised approach to work with good attention to details
• oAbility to use Microsoft Word Packages

Desirable

• oKnowledge of Trust ITT Systems and Software Packages, including Iaptus and SYSTMONE

Personal Qualitities
Essential

• Customer focussed, calm, empathetic and diplomatic

Skills Required