Job Description

We're seeking a proactive and detail-focused

Administrator & Communications Officer

to support our membership operations, customer service, communications, and events. You'll manage accurate data, deliver clear communications, and provide friendly support to our members, while gaining hands-on experience in concert and event coordination. Highly organised and confident with systems, you'll balance detail with the bigger picture and bring a positive, solutions-focused approach to our creative, community-driven team.

Purpose of the Role

To manage and maintain accurate membership data through Salesforce. To deliver clear, timely, and engaging communications to members and supporters. To provide excellent customer service--handling queries, payments, and membership issues. To support the wider team with administration, event preparation, and concert logistics. To contribute to reporting and analysis that supports strategic decision-making.

Key Responsibilities

Administration & Data Management

Maintain and update membership data in Salesforce (training provided if required). Manage payments, direct debits, and reconciliations accurately. Provide regular reports and analysis to track membership growth and retention. Support office processes including filing, correspondence, and HR administration where required.
Customer Service & Communications

Be the first point of contact for member queries (phone, email, in-person), delivering a positive and supportive experience. Draft and send clear, professional communications (emails, newsletters, announcements). Ensure information is accessible, accurate, and on-brand. Support marketing and engagement campaigns with copy and admin tasks.
Events & Concerts (Development Opportunity)

Assist in planning and preparing for concerts, tours, and community events. Handle bookings, schedules, and logistics for performances. Provide on-the-day support at events--welcoming participants, assisting with front-of-house duties, and liaising with staff, volunteers, and venue teams. Gain hands-on experience in event delivery and arts management--developing skills that could support future career progression in communications, events, or charity management.

Skills & Experience Required

Strong Excel/Google Sheets skills for data analysis and reporting. Excellent written and verbal communication skills. Experience handling customer service, including managing queries and complaints. Organisational skills with ability to balance multiple tasks and deadlines. Accuracy and attention to detail in data entry and record-keeping. Experience managing payments/membership systems is desirable. Ability to work effectively as part of a small, busy team.

Optimal

Experience with Salesforce or other CRM systems (training available). Experience supporting events or concerts (planning or delivery) is an advantage.

Person Specification

Proactive and independent

- anticipates challenges and takes initiative.

Customer-focused

- delivers warm, professional, and helpful service.

Calm problem-solver

- effective under pressure, resilient with deadlines.

Accurate yet strategic

- detail-focused with awareness of wider impact.

Collaborative and adaptable

- thrives in a small team, flexible with tasks.

Reliable and organised

- manages priorities with consistency and care.

Event-ready

- enthusiastic about concerts and willing to support events.

Role Details

Hours:

Full-time, Monday to Friday, 9:30am-5:30pm (occasional evening/weekend event support required with time off in lieu).

Location:

Office-based at West Bromwich Town Hall.

Reporting line:

Reports to the Office Manager (HR & admin) while working closely with the CEO and Community Engagement & Recruitment Manager on communications, membership growth, and events.

Contract:

Full-time, fixed-term.
Job Type: Full-time

Pay: 27,000.00 per year

Application question(s):

Please provide a description/ cover letter detailing your skills and experience relevant for this role.
Work Location: In person