Job Description

:
Survey Administration Manager
Base location: Eltham, South London.
Salary: 35,000
We are seeking a full-time Survey Administration Manager in our Eltham office to play a vital role in supporting the effective delivery of Stock Condition Survey programmes. The position is primarily responsible for overseeing the team and coordinating resident appointments, managing surveyor diaries, and ensuring that all surveys are arranged efficiently and with minimal disruption to tenants whilst leading a small team of junior administrative staff.
Who are Baily Garner?
With nearly 50 years of experience, Baily Garner LLP is a leading multidisciplinary construction consultancy with over 250 employees and offices in Eltham, Manchester, and Birmingham--delivering national coverage. We provide a full suite of services including Architecture, Building Surveying, Quantity Surveying, Project Management, M&E Engineering, Sustainability Consulting, and more.
Our purpose is to positively impact people's lives. We achieve this by delivering exceptional service and creating opportunities that make a real difference--for our clients, end users, our people, and the planet.
Key Responsibilities:

• Lead, support and motivate a small administration team to meet performance targets.
• Schedule and confirm stock condition survey appointments across the client housing portfolio.
• Plan geographically efficient weekly schedules for surveyors.
• Coordinate with surveyors and contractors to optimise daily workflows.
• Serve as first point of contact for residents via phone, email, and letter to arrange survey appointments.
• Send resident communications using mail merge.
• Issue client invoices through BGnet and support fee management for stock condition programmes.
• Update survey trackers with surveyor completion data.
• Maintain accurate records of appointments, cancellations, and completions using BG templates and software for reporting and dashboards.
• Monitor progress against survey targets and escalate issues or delays.
• Deliver excellent customer service, resolving resident queries professionally.
• Support to the Head of Asset Information in the management of all fees associated with stock condition programmes and ensuring they are accurately forecast and issued in a timely manner.
• Ensure compliance with data protection and confidentiality policies.
• Work with the Head of Asset Information to improve surveying strategies, processes, and operational efficiency.

Requirements:

• GCSEs (or equivalent) in Maths and English.
• Experience in similar administrative and scheduling roles.
• Proven experience coordinating operatives/works and delivering administrative support.
• Experience as a manager or team leader.
• Experience preparing and chasing invoices.
• Strong proficiency in Microsoft Excel and Word (including VLOOKUP and CONCATENATE).
• Social housing and scheduling experience is an advantage
• Excellent organisation, scheduling, communication, and interpersonal skills.
• Proven customer service experience.
• Strong analytical skills for interpreting data, identifying trends, and improving processes.
• Experience managing similar operations in previous roles.
• This role is office based during probation and hybrid thereafter

Benefits Package:

• Flexible working hours (choice of start and finish times based around a 7.25 hour working day, core hours between 10am-4.15pm)
• Hybrid working (potential to work from office and home)
• Medicash health plan (money back on your dental, optical, physio appointments and more)
• Life assurance cover (four times annual salary) for all colleagues
• In-house mental health first aiders
• Annual leave + bank holidays
• Birthday leave
• Long-service leave
• Buy/Sell Annual Leave
• Biannual pay reviews
• Scottish Widows pension and salary sacrifice (4.5% contribution matched)
• Professional development scheme
• Sponsorship of professional fees
• 2 paid corporate social responsibility days

If you are interested in joining our friendly and professional team as a Survey Administration Manager please apply with CV and covering letter/email detailing why you believe you are suitable for the role.
Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.
We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.
Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.

Skills Required