Job Description

Management of Administrative Teams as allocated.



Responsibility for the delivery of specific key performance indicators (KPIs) eg: Data Quality, RTT tracking (including identifying and assisting with training issues), cancer performance, PIFU and others.



Work in conjunction with stakeholders, to ensure the optimum administrative flow of patients through outpatient and inpatient services.



To support the Deputy General Manager in the delivery of Medical Division business objectives taking personal responsibility for designated tasks.



To maintain and further develop visual management controls /dash boards



To line manage staff in accordance with Trust Policies and procedures:

To support the Deputy General Manager responding to complaints



To investigate incidents reported on InPhase relating to administrative staff and processes



To develop and maintain regular staff communication, including leading monthly meetings with admin teams and meeting with our interdependent teams outside of the directorate, including RMC, outpatient scheduling, Cancer Services and Patient Access team



To maintain flexibility within the team deploying staff with appropriate skills to meet the needs of the service; this will include work in other areas to cover an operational need.



To identify and undertake specific projects within delegated areas to improve cost effectiveness in our service e.g. patient pathways, procurement, clinical coding etc.



To manage the digital dictation system for the areas of responsibility ensuring correct use of the system and optimum workload management



To manage potential access time breaches, escalating these as appropriate to the Deputy General Manager



Ensure Secretarial staff are managing inpatient and outpatient waiting lists appropriately.



To manage and support the outpatient clinic room 6-4-2 scheduling



Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.



Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.



We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.



More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.



We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman:

"The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."



Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.



Please see the job description and person specification for detailed description of main duties and responsibilities.