Job Description

An exciting opportunity to join a small friendly team and contribute to the smooth running of the office. Whether you are looking for wider responsibility or a new challenge, you will have the ability to become an expert in our products, processes and customers.

This role requires a self motivated and proactive individual who can think on their feet, prioritise and be flexible. We require a friendly, confident, conscientious, enthusiastic and outgoing character who can take on a variety of tasks, and be a real team player. They will be responsible for and committed to providing outstanding levels of customer service.

Working days

: Tuesdays, Wednesdays & Thursdays, 9am to 5pm.

The role involves tasks including:

Processing daily orders promptly and accurately (customer file management, stock pick and pack)

Website management - order system, product updates, stock updates.

Invoicing orders

Customer communication - answering telephone and responding to customer emails, ensuring a high standard of knowledgeable, friendly & efficient service is provided.

Use of despatch services.

Taking and processing customer payments.

Updating and maintaining office records.

Assistance with accounting - purchase invoices, cash book, commission reports, website reports

Assistance with stock deliveries and warehouse management.

Assistance with customer management communication.

Post office run when required.

Use of a foil machine to personalise customer packaging.

Assistance in keeping office clean and tidy.

Key holder duties.

Key skills and attributes:

Extremely competent with Microsoft Office - predominantly Outlook, Excel and Word

Highly efficient and competent computer skills

Experience of using an accounting package (not essential if confident with computers).

Experience with providing exceptional customer service.

Approachable and helpful manner.

Ability to work at speed in a busy environment and towards daily time deadlines.

Strong and confident oral and written English communication.

Ability to work independently but also as a team player.

Excellent attention to detail.

Excellent organisational and administrative skills.

The ability to multi task, be pro-active and have an excellent work ethic.

Ability to operate a manual and intricately detailed foil machine with small and fiddly parts.

Required licence or certification:

Drivers licence.
This is a 3 day a week position at 13.20 p/h, with the potential of extra hours at busy periods. We offer a pension, an annual performance related bonus and 16 days holiday for a 3 day week.

To apply, please send us your

CV and a covering letter.

Closing date for applicants: 7th August 2025.

Job Type: Part-time

Pay: 13.20 per hour

Expected hours: 24 per week

Benefits:

Casual dress Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 07/08/2025