Job Description

Job Summary

We are seeking a highly

organised

and

confident

Administrative Officer to join our team.

The successful candidate will be responsible for providing exceptional administrative support, ensuring the smooth running and management of engineers' calendars.

You will be the first port of call for our customers, whether via phonecall, email, text message, or social media.

Confidence on the phone and the ability to multitask is a must!

This role offers an excellent opportunity for individuals with

strong organisational skills, initiative

and

excellent customer service

to contribute to our success and help maintain our 5 star rating.

Days: Mon -Fri

Hours: 37.5hrs - 8:30am/5pm

Pay: 13.00p/h - Monthly

Responsibilities

Day to day management of calendar diaries. Liasing with customers & engineers daily. Booking appointments. Ordering parts & materials. Sending Invoices & taking payments over the phone. Keeping accurate records and ensure confidentiality of sensitive information. Provide outstanding customer service to customers, addressing inquiries promptly and professionally. Maintain a clean, neat & tidy office including waste management for recycle bins.

Requirements

Plumbing knowledge would be helpful but not essential. Proven experience in an administrative or office environment with strong organisational skills. Excellent communication skills in English. Proficiency in Microsoft Office Word, Excel. Strong customer service orientation with the ability to handle enquiries professionally. Good IT skills with the ability to troubleshoot basic technical issues Ability to work independently as well as part of a team in a fast-paced environment Organised with keen attention to detail and time management skills

Benefits

28 Days Holiday Pension Scrap bonus
Job Types: Full-time, Permanent

Pay: From 25,350.00 per year

Benefits:

Company pension
Application question(s):

Do you have any knowledge of plumbing/heating systems?
Education:

GCSE or equivalent (required)
Experience:

Administrative: 2 years (required)
Language:

English (required)
Work Location: In person