Job Description

West Community Health Administration Service have an exciting opportunity to join us as Band 3 Administration officer supporting Care Coordination Centre Hospital at Home Team . Part time hours covering shifts 7 days per week

• We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word and Excel and will be given full training on Systmone as well as other internal systems.
• We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients.
• Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

• To work as a member of the Adminsitration service ensuring that a high quality and efficient service is provided at all times.
• Patient data management on SystmOne
• Maintain smooth running of the office, including stationery audits
• Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to appointments
• To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.
• The Administration Officer will ensure the timely and accurate recording of all activity across services using trust information systems.
• The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Details
Date posted
17 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata for part time plus 5% HCA
Contract
Permanent
Working pattern
Part-time
Reference number
364-A-9226-A
Job locations
St Margaret's Hospital
The Plain
Epping
CM16 6TN
Job description
Job responsibilities
Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.
To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms , additional training will be provided
To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.
To operate the Trusts central telephony systems.
To ensure all referrals are actioned and processed in a timely manner.
Incoming phone calls are answered and dealt with to minimise waiting times.
Job description
Job responsibilities
Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.
To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms , additional training will be provided
To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.
To operate the Trusts central telephony systems.
To ensure all referrals are actioned and processed in a timely manner.
Incoming phone calls are answered and dealt with to minimise waiting times.
Person Specification
Education
Essential

• IT Skills equivalent to RSA3 , NVQ3, or relevant experience of Microsoft Word packages (2)
• Minimum ECDL qualification or equivalent (2)

Knowledge
Essential

• Literate in IT/computer skills (2)
• Good oral communication skills based on fluency on the English language (2)
• Ability to use Microsoft Office Packages (2)

Desirable

• Ability to use Microsoft Office Packages (2)
• Knowledge of Trust ITT systems and software packages, including Mobius/ Q-Flow/ SystmOne (2)

Skills/Experience
Essential

• General administration (2)
• Literate in IT/Computer Skills (2)

Desirable

• Proven experience of line management (2)
• Previous NHS Experience in clerical role (2)

Personal Qualities
Essential

• Ability to engage with people at all levels (i.e Patients and clinicians) (2)
• Customer focused with a calm and empathetic persona, good listener, patient and diplomatic. (2)

Additional Qualties
Essential

• Ability to travel across sites and across Trust boundaries to attend meetings, etc./ current driving license (2)

Desirable

• Flexible approach to work (2)

Person Specification
Education
Essential

• IT Skills equivalent to RSA3 , NVQ3, or relevant experience of Microsoft Word packages (2)
• Minimum ECDL qualification or equivalent (2)

Knowledge
Essential

• Literate in IT/computer skills (2)
• Good oral communication skills based on fluency on the English language (2)
• Ability to use Microsoft Office Packages (2)

Desirable

• Ability to use Microsoft Office Packages (2)
• Knowledge of Trust ITT systems and software packages, including Mobius/ Q-Flow/ SystmOne (2)

Skills/Experience
Essential

• General administration (2)
• Literate in IT/Computer Skills (2)

Desirable

• Proven experience of line management (2)
• Previous NHS Experience in clerical role (2)

Personal Qualities
Essential

• Ability to engage with people at all levels (i.e Patients and clinicians) (2)
• Customer focused with a calm and empathetic persona, good listener, patient and diplomatic. (2)

Additional Qualties
Essential

• Ability to travel across sites and across Trust boundaries to attend meetings, etc./ current driving license (2)

Desirable

• Flexible approach to work (2)

Skills Required