Job Description

Salary

28,779.22 (FTE)

Location

Manchester

Hours of work

37.5

This is a temporary

,

full time vacancy that will close in 7 days at 23:59 BST.

The Vacancy
This is an exciting opportunity to support Property Services as an Administration Officer working within a team of dedicated officers providing operational support here at Wythenshawe Community Housing Group on a fixed term basis.


The successful applicant will provide a fully comprehensive administrative support service to ensure the efficient and effective functioning of Wythenshawe Works; working as a vital part of the team and contributing to the achievement of various objectives.

Please note, whilst the full time hours are 37.5 per week, we have multiple vacancies and are therefore open to considering flexible working options. The roles are on a fixed term basis, ending in either March or September 2026. Please indicate your preference in your application.



The role's responsibilities will include, but are not limited to:

Provide a range of administrative and clerical support functions to the operation, including data input and retrieval, development and maintenance of spreadsheets, word processing, photocopying, general correspondence, responding to enquiries and handling telephone enquiries; Effectively and efficiently handle enquiries and complaints; Collate information including performance data and assist in the preparation of statistical information within agreed timescales; Work alongside team leaders making future appointments for technicians to ensure service delivery and maintain effective communication with tenants, including scheduling and coordinating repair works where required.

Applicants will have demonstrable experience of developing and co-ordinating administrative systems, effective problem solving skills, as well as experience and knowledge of Microsoft Office, especially Word and Excel. Experience of IT systems relevant to Housing maintenance would also be a great asset.



The successful candidate will also be able to demonstrate an ability to deal with both written and telephone enquiries, including handling sensitive/difficult situations with tact and diplomacy. They will be able to effectively prioritise tasks and set targets to meet deadlines with clear evidence of having provided a customer focused service in line with WCHG's core values.


Closing Date: 14th September 2025

Please note the above dates are subject to change and the role may be closed early without notice.

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave

Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave

Enhanced Pension scheme contributions

Our Health Care Plan gives you money back for dental, optical, therapy costs and more

Subsidised Healthy Living benefits i.e. gym membership or yoga classes

Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language

Car Lease Scheme, Cycle to Work scheme

Volunteering days in the local community

We offer a Salary Sacrifice Pension option

Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.

Benefits

Flexible Working

Real Living Wage

Westfield Health

Training and Development

Recognition and Reward

Volunteering within the local community