Job Description

The post holder will have:

Pleasant and smart telephone manners and good Microsoft office skills

Experience with administration and coordination is essential

Ability to work alone as well as in a team

Decision making and prioritization skills

- Ability to develop and implement company policies and regulations.

- Ability to oversee all business operations relating to compliance including policies, investments, and procedures.

- Ability to design and monitor control systems to deal with violations of legal rules and internal policies.

- To assess the efficiency of control systems and recommend effective improvements.

- Review and evaluate company procedures and reports to identify hidden risks or common issues.

- Coordinate with different staff members to review all organisational compliance policies.

- Perform periodic audits on company procedures and processes.

- Receive, log, handle and resolve internal and external complaints.

- Lead employee training sessions on legal and compliance issues.

The post holder will be responsible for:

Liaising closely with the business clients, patients, and the clinical and admin team to ensure high standards of communication is maintained at all times.

. Book/amend/cancel appointments on phone to clients across different clinics.

Respond to queries and complaints from clients and within the team.

Planning and prioritizing emergency calls and emails.

Having a positive attitude, an ability to represent the company in a positive way and maintaining the company's excellent reputation.

A few requisites of the job involve:

The contracted hours of the job will be 37.50 hours per week.

Working in shifts of 7 hours per day between 8 am and 7 pm on a rota basis.

Working on Saturdays on a rota basis.

Full training will be given and you will have a great working environment.

Job Types: Full-time, Permanent

Pay: 23,900.00 per year

Experience:

Administration: 1 year (preferred)
Work Location: In person

Reference ID: APC Admin Officer