Job Description

An exciting opportunity has arisen for an individual to join the Ferndene in-patients Administrative Team within the Specialist Care Group CBU.
Ferndene Hospital is part of the CNTW Trust's provision of Children and Young Peoples Inpatient Services. These are commonly referred to as Tier 4 services. They include a broad range of assessment, treatment and ongoing support services to children and young people with a range of mental health problem, learning disabilities, autism and eating disorders.
This role will be part of the wider admin team. As a Band 3 Administration Officer the post holder will provide secretarial support to the Ward Managers and the wider team. They will also work closely with the medical secretaries to ensure all aspects of this role are met.
Main duties of the job
The post holder will be able to meet/demonstrate the following
Demonstrate extensive experience of providing secretarial support to the ward and wider team
Have a good understanding of the complex needs of the in-patients
Demonstrate excellent organisational skills and experience of establishing, managing and maintaining admin systems
Organise own workload on a daily basis, able to work under pressure meet deadlines, use your own initiative and be self-motivated
Attention to detail and a high standard of written communication
Make arrangements for visits, meetings etc, to ensure the smooth running of the service
Confident and competent in administration tasks including experience of minute taking in real time, typing skills and reaching deadlines
Ability to use the stock ordering system and maintaining accurate record keeping
Experience working with software packages including Microsoft Word, Excel, Outlook, Microsoft Teams and Patient Information Systems (e.g. RiO)
Demonstrate the Trust's Vision and Values in every aspect of their practice and actively build working relationships with others
Demonstrate excellent interpersonal and communication skills, dealing with patients, carers and professionals, in some cases where there are barriers to communication or understanding
Willingness to undertake relevant mandatory training
Take personal responsibility for making things happen
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Details
Date posted
21 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
263-SCG25-148-AD
Job locations
Ferndene Hospital
Moor Road
Prudhoe
NE42 5PB
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 21st October 2025
Closing date : 4th November 2025
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received. Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 21st October 2025
Closing date : 4th November 2025
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualification
Essential

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• General level of education to O-Level/ GCSE or equivalent
• Experience in Administration/Secretarial post

Knowledge and Experience
Essential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail and MS Teams communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies
Essential

• Excellent communication and interpersonal skills, both verbal and written with internal and external professionals
• Note-taking skills including live typing
• Good organisational and planning skills
• Maintaining excellent record keeping in line with Information Governance
• Ability to be flexible with change

Person Specification
Education and Qualification
Essential

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• General level of education to O-Level/ GCSE or equivalent
• Experience in Administration/Secretarial post

Knowledge and Experience
Essential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail and MS Teams communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies
Essential

• Excellent communication and interpersonal skills, both verbal and written with internal and external professionals
• Note-taking skills including live typing
• Good organisational and planning skills
• Maintaining excellent record keeping in line with Information Governance
• Ability to be flexible with change

Skills Required