Job Description

West Essex Community Health Administration Service have an exciting opportunity to join in seconded role as Band 3 Administration officer / Receptionist Adult Community Mental Health Team based in Stansted

• We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word and Excel and will be given full training on PARIS as well as other internal systems. PARIS experience would be an advantage.
• We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients.
• Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

• To work as a member of the Adminsitration service ensuring that a high quality and efficient service is provided at all times.
• Patient data management on SystmOne
• Maintain smooth running of the office, including stationery audits
• Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to appointments
• To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.
• The Administration Officer will ensure the timely and accurate recording of all activity across services using trust information systems.
• The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

About us
Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• 8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Details
Date posted
22 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata for part time
Contract
Secondment
Working pattern
Part-time
Reference number
364-A-9460
Job locations
Western House
Chapel Hill
Stansted Mountfitchet
CM24 8AQ
Job description
Job responsibilities
Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.
To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms , additional training will be provided
To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.
To operate the Trusts central telephony systems.
To ensure all referrals are actioned and processed in a timely manner.
Incoming phone calls are answered and dealt with to minimise waiting times.
Flexible with regards to covering across Rochford Hospital and Kingsley centre, as and when required. Notice will be provided in advance. Job description
Job responsibilities
Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.
To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms , additional training will be provided
To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.
To operate the Trusts central telephony systems.
To ensure all referrals are actioned and processed in a timely manner.
Incoming phone calls are answered and dealt with to minimise waiting times.
Flexible with regards to covering across Rochford Hospital and Kingsley centre, as and when required. Notice will be provided in advance.
Person Specification
Education
Essential

• IT Skills equivalent to RSA3 , NVQ3, or relevant experience of Microsoft Word packages (2)
• Minimum ECDL qualification or equivalent (2)

Knowledge
Essential

• Literate in IT/computer skills (2)
• Good oral communication skills based on fluency on the English language (2)
• Ability to use Microsoft Office Packages (2)

Desirable

• Ability to use Microsoft Office Packages (2)
• Knowledge of Trust ITT systems and software packages, including Mobius/ Q-Flow/ SystmOne (2)

Skills/Experience
Essential

• General administration (2)
• Literate in IT/Computer Skills (2)

Desirable

• Proven experience of line management (2)
• Previous NHS Experience in clerical role (2)

Personal Qualities
Essential

• Ability to engage with people at all levels (i.e Patients and clinicians) (2)
• Customer focused with a calm and empathetic persona, good listener, patient and diplomatic. (2)

Additional Qualties
Essential

• Ability to travel across sites and across Trust boundaries to attend meetings, etc./ current driving license (2)

Desirable

• Flexible approach to work (2)

Person Specification
Education
Essential

• IT Skills equivalent to RSA3 , NVQ3, or relevant experience of Microsoft Word packages (2)
• Minimum ECDL qualification or equivalent (2)

Knowledge
Essential

• Literate in IT/computer skills (2)
• Good oral communication skills based on fluency on the English language (2)
• Ability to use Microsoft Office Packages (2)

Desirable

• Ability to use Microsoft Office Packages (2)
• Knowledge of Trust ITT systems and software packages, including Mobius/ Q-Flow/ SystmOne (2)

Skills/Experience
Essential

• General administration (2)
• Literate in IT/Computer Skills (2)

Desirable

• Proven experience of line management (2)
• Previous NHS Experience in clerical role (2)

Personal Qualities
Essential

• Ability to engage with people at all levels (i.e Patients and clinicians) (2)
• Customer focused with a calm and empathetic persona, good listener, patient and diplomatic. (2)

Additional Qualties
Essential

• Ability to travel across sites and across Trust boundaries to attend meetings, etc./ current driving license (2)

Desirable

• Flexible approach to work (2)

Skills Required