Job Description

ADMINISTRATION SERVICE CO-ORDINATOR - PATIENT ACCESS



Community & Clinical Support Services Division



37.5 hours, Band 5 based at Ormskirk Hospital



The Administration Services Co-ordinator will manage administrative staff at Southport and Ormskirk Hospitals, inclusive of Team Leaders and Access Booking Officers.



The successful candidate will provide an efficient and effective service to the Trust and ensure robust plans are in place to develop and improve the administrative role in line with new practices.



This demanding role will require excellent time management and interpersonal skills. The successful candidate must be able to prioritise their own workload and that of others and will require a flexible approach to their duties. They must be able to communicate effectively with staff at all levels within the organisation and be responsible and have extensive experience in ensuring optimum use of physical capacity throughout administration teams to deliver service needs.



The post holder should have equivalent experience to degree level and two years previous experience in a supervisory role. The post holder should also be m otivated and pro-active in their role and able to work flexibly across both sites. Willing to meet the performance criteria set out in the job description and undertake personal and professional development.



The and Person Specification are subject to change and currently under review.



The Access Booking team provides an efficient, high-quality administrative service across multiple specialties, overseeing outpatient bookings, supporting performance management, and ensuring compliance with targets including the 18-week RTT pathway.



Key duties include managing diary coordination, appointment scheduling, correspondence, and document processing, prioritising tasks using judgement and specialty knowledge. The post holder will produce planning reports, monitor cross-cover, and adapt staffing to maintain service flow. Strong communication with consultants, managers, junior doctors, and patients is essential, often conveying sensitive information with clarity and empathy.



The role also involves policy compliance (e.g., e-referrals, inter-provider transfers), workforce supervision, performance reviews, and induction training. They will lead on new system implementation, oversee accurate record-keeping, support departmental audits, and contribute to service improvement initiatives. Financial responsibilities include managing staff timesheets, tracking resources, and supporting cost-improvement efforts.



Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.



We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care



Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.



Primary Care



Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.



Community Services



Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.



Specialist Regional Services



We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018

Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme



Please see job description and person specification for further information in relation to this role.

Advertising date:

16 th July 2025

Closing date:

28 th July 2025

Shortlisting date:

29 th July 2025

Interview date:

6 th August 2025