Job Description

Job Title:

Administration Support

Responsible to:

Rough Sleeper Team Leader

Base:

23 Hillcrest Street, Hanley

The postholder requires a full driving licence & access to a vehicle

Purpose of the job:

We are looking for an experienced Administrator Support team member to join our Rough Sleeper Team. This role will provide comprehensive administration support service to the team.

Some of your key responsibilities:

Data inputting onto our service workbook and Client record management system.

Answering the rough sleeper telephone providing a first class customer service.

Raising order as necessary.

Scanning and filing of documentation.

Offer support to the wider Community Services Team as required.

To accurately maintain paperwork and electronic record systems.

Behaviour & Competences:

Behaviour embodies Brighter Futures values and is within the Code of Conduct

Demonstrate the competencies and behaviours set out in the Competency Framework.

Work to Brighter Futures aims, values, policies and procedures and ensure that others do so.

You will need

:

GCSE English and Maths grade C or above (grades 4-9 or equivalent)

Previous experience gained within an Admin role

Experience in using Microsoft packages including excel, word and outlook

Experience of dealing with the needs of our customer group; including but not limited to those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, dual diagnosis

An understanding of both adult and child safeguarding protocols and escalation procedures

Customer focused, excellent with planning and delivery, able to balance multiple priorities against critical deadlines

A continuous improvement mindset, always looking for opportunities to do things better, supporting automation and digital paperwork

A driving licence and vehicle insured for business use

Hours of Work

:

37 hours per week. Monday to Thursday 9am - 5pm, Friday 9am to 4:30pm

There is a possibility for work needing to be completed outside of core house to meet the needs of the business.

Salary & Benefits:

Salary: 23,492.04 per year

27 days annual leave plus 8 additional days

Health Care Cash Plan

Occupational Sick Pay

Employee & Assistance Program

Job Type: Full-time

Pay: 23,492.04 per year

Work Location: In person