Job Description

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. Our local office is part of the national Citizens Advice charity and network offering impartial, confidential advice online, over the phone, and in person, for free.



We have a vacancy in our Administration Team, and we are looking for people who share our values. If you're an enthusiastic person with a passion for caring and supporting people, then you could be just the person we'd be proud to welcome to our team here at Citizens Advice RCT.


At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds. We are a disability-confident employer. If you wish to apply as a Disability Confident candidate, please tick the box in the Disability Confident section on the job application form. If you need this application in a different format, please let us know.


If the below attributes sound like you then we would love to hear from you:

People focussed. Responsible Decision maker Researcher Generous Eye for detail Innovative Adaptable Problem solver

An administration team role will involve answering calls to our main administration line, making appointments, and all other administration duties across several projects.


Staff benefits include:

25 days' annual leave per year (FTE) Office closure on the days between Christmas Day and New Year's Day Membership to the Employee Assistance Programme Salary savings scheme with Dragon Savers Reduced cost gym membership within the local authority - for you and
your partner
Flexible working opportunities Long Service Leave Competitive sickness, maternity, paternity, and shared parental leave policies

Training and support will be given to successful applicants. Some roles offer a hybrid model. Hybrid working could include home, community, or office-based roles. We have offices in Mountain Ash, as well as our new office in Pontypridd. We do not offer home working or remote only roles as we believe working within our office, around like-minded people is a fantastic place to be.


We reserve the right to close applications early.

Screening or panel interviews will take place following the shortlisting of CVs

and could be in-person or online.

We'd also welcome you to contact us to hear more about our service or speak to different team members ahead of or during applying.


Please be aware that Citizens Advice RCT is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.