Job Description

Background

A new and exciting opportunity has arisen for an accomplished and highly motivated Reception Manager to join the team at Eltham Palace Surgery.

The successful candidate will be motivated, committed, and forward-thinking with experience working within a GP Practice.

Hours: Full Time, 37.5 hours per week (Monday to Friday)

Please ensure to submit your CV along with a covering letter to the Recruitment Manager: selicb.RecruitmentEPS@nhs.net

Closing date: Friday 12th December 2025

(Please note, we reserve the right to close early due to a high volume of applications)

Job Summary

Eltham Palace Surgery is seeking an experienced, organised and proactive Administration / Reception Manager to lead our front-of-house and administrative services. This is a key leadership role within our practice, responsible for ensuring the smooth and efficient operation of reception and administration, delivering an excellent patient experience, and supporting the wider clinical and management team.

The successful candidate will manage and supervise the reception/admin teams, oversee workflow and rotas, coordinate communication, and ensure processes operate efficiently and in line with practice policies, CQC standards, GDPR and safeguarding requirements. You will play a vital part in maintaining the high standards and compassionate ethos of our practice.

What We Offer

Competitive salary dependent on experience Supportive and friendly workplace environment Opportunities for ongoing training and professional development A key leadership role within a respected and forward-thinking GP practice

About Us

Eltham Palace is a GP Practice in Eltham (Greenwich), serving 8,800 patients.

We have 2 GP partners, 4 Sessional GPs, Practice Nurse, Clinical Pharmacists and highly committed and enthusiastic administrative and reception staff.

We adopt a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

Clinical Software: EMIS Web

Duties

The Administration / Reception Manager will:

Lead, supervise and support the reception and administrative teams. Oversee daily reception and admin operations to ensure high-quality patient services. Manage rotas, ensuring adequate staffing cover for leave and absences. Support recruitment, induction, training and mandatory training compliance. Review and update reception/admin policies, processes and SOPs. Ensure accurate patient data processes, including registrations, summaries and workflow management. Act as the main point of contact for external agencies (police, DVLA, solicitors). Support coordination of home visits and ensure appointment books reflect staff leave. Provide initial guidance to patients wishing to raise concerns or complaints. Manage incoming deliveries and ensure cold chain compliance. Act as Fire Marshal, maintain evacuation lists and visitor logs. Prepare agendas, take minutes and support meetings including the PPG. Assist with QOF, FFT promotion and minor audit tasks. Support website and social media updates (if required). Promote a culture of continuous improvement and patient-centred service delivery.

Skills

EMIS Web Clinical user skills (essential) Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure
Job Type: Part-time

Pay: From 15.00 per hour

Education:

GCSE or equivalent (required)
Experience:

GP reception: 1 year (required)
Work Location: In person