At Silverwings Benefits, we specialise in supporting Elderly Clients who are interested in applying for Attendance Allowance, a benefit from the government. Our dedicated team prides itself on delivering a friendly, professional and supportive service.
We are looking for a
friendly and enthusiastic Administrative & Sales Assistant
to join our growing team. There are two roles available:
Call Handling Role
Handle incoming and outgoing client calls with professionalism and warmth.
Explain our service clearly and confidently to elderly clients and their families.
Book clients into appointments and manage diaries efficiently.
Work with our CRM system to record and update client details accurately.
Support general administrative tasks to keep operations running smoothly.
Application Role
Speak with clients over the phone to help them complete their Attendance Allowance forms.
Check and finish any follow-up paperwork needed for their application.
Contact friends, carers, or family members to get missing information or statements.
Make sure all details are correct before the forms are sent off.
About You
We are seeking someone who is:
Friendly, enthusiastic, and approachable
-- able to build rapport with elderly clients.
Adaptable and organised
-- comfortable managing multiple tasks.
Confident on the phone
with good listening and communication skills.
Tech-savvy
with experience (or willingness to learn) CRM systems and Microsoft Office.
Previous experience in
admin, sales, or customer service, specifically call handling experience
is desirable, but full training will be provided.
What We Offer
Full training and ongoing support.
A positive, team-focused working environment.
Opportunity to make a real difference in the lives of elderly clients.
Career development opportunities as we continue to grow.
How to Apply
If you are enthusiastic, adaptable, and want to be part of a friendly, growing company that makes a genuine difference, we'd love to hear from you.
Send your CV and a short cover letter to: mollyb@silverwingsbenefits.com
Job Type: Full-time
Pay: From 23,814.00 per year
Benefits:
On-site parking
Work Location: In person
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