Job Description

Are you a highly organised and compassionate individual with strong administrative skills?
We are looking for a dedicatedAdministrative Assistantto join our team. You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.
About You:
You possessstrong communication skillsand can handle difficult and challenging conversations.
You are acollaborative team player, able to work effectively with colleagues to ensure an efficient workflow.
You are committed to respecting theprivacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.
Main duties of the job
Administrative Support:Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.
Communication:Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.
Patient and Team Coordination:Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.
Record Keeping:Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence toInformation Governanceandconfidentialitystandards.
Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.
About us
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Details
Date posted
21 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
380-EK389-A
Job locations
Coleman House
Brookfield Avenue
Dover
CT16 2AH
Job description
Job responsibilities

• You are proactive, flexible, and can manage a diverse workload.
• If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.

Please see the attached job description for full details of the main duties and responsibilities of the role. Job description
Job responsibilities

• You are proactive, flexible, and can manage a diverse workload.
• If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.

Please see the attached job description for full details of the main duties and responsibilities of the role.
Person Specification
Qualifications
Essential

• Educated to NVQ Level 2/RSA 2 or quivalent
• GCSE in Maths and English or equivalent

Experience
Essential

• Experience in customer/client-facing role.

Desirable

• Administrative experience
• Teamwork experience.

Knowledge, Skills and Abilities
Essential

• Basic Excel knowledge (including setting up, interpreting and updating spreadsheets)
• Good knowledge of Microsoft Word to produce high quality documents.
• Attention to detail.
• Good keyboard/typing skills for accuracy and speed.
• Ability to be a team player as well as work independently.
• Ability to prioritise urgency and importance of tasks

Person Specification
Qualifications
Essential

• Educated to NVQ Level 2/RSA 2 or quivalent
• GCSE in Maths and English or equivalent

Experience
Essential

• Experience in customer/client-facing role.

Desirable

• Administrative experience
• Teamwork experience.

Knowledge, Skills and Abilities
Essential

• Basic Excel knowledge (including setting up, interpreting and updating spreadsheets)
• Good knowledge of Microsoft Word to produce high quality documents.
• Attention to detail.
• Good keyboard/typing skills for accuracy and speed.
• Ability to be a team player as well as work independently.
• Ability to prioritise urgency and importance of tasks

Skills Required