Job Description

Overview

We are seeking an organised, proactive and customer-focused

Administrative Assistant

to join our busy, dynamic

Property Management and Lettings office.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a strong interest in property, customer service and office administration.

Key Responsibilities

Acting as the first point of contact for tenant and landlord enquiries (phone, email and in-person) Managing diaries, booking viewings, inspections and contractor appointments Preparing tenancy documents, referencing packs, move-in/move-out paperwork and compliance files Uploading and maintaining property listings on portals (Rightmove, Zoopla etc.) and internal systems Updating databases and ensuring all compliance certificates (Gas Safety, EICR, EPC) are current Assisting with rent collection reminders and basic property management admin Liaising with contractors, arranging repairs and tracking progress Filing, scanning, organising documents and general office support Supporting the Lettings Negotiators and Property Managers with ad-hoc tasks Manage incoming calls with professionalism and courtesy, directing enquiries as appropriate Organise and maintain filing systems, both physical and digital, ensuring easy retrieval of information Perform data entry tasks accurately using CRM's, Microsoft Office, Google Workspace and Payment/invoicing systems. Maintain office supplies inventory and place orders when necessary Collaborate with team members to improve office procedures and workflows

Requirements

Skills & Experience

Previous admin or property experience is

advantageous

but not essential Strong communication skills and confident telephone manner Excellent attention to detail and ability to multitask Good IT skills (Microsoft Office & basic CRM understanding) Ability to work independently and as part of a team in a fast paced environment Excellent organisational skills with the ability to prioritise tasks effectively Positive, professional attitude with a willingness to learn Good typing speed and data entry accuracy Attention to detail and high level of organisation are essential for success in this role

What We Offer

Competitive salary based on experience Full training and ongoing support Friendly, professional team environment Opportunity to progress within the property industry Internal promotion opportunities Accredited Level 3 qualifications available and further development
Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension Free parking
Work Location: In person