Job Description

Our service is known for being energetic, vibrant and forward thinking - we just need you to complete the picture. You will be a key member of Hub Admin Service and support other members of the Integrated Discharge Service by providing administrative support to a high standard relating to the Trust's patient capacity and discharge processes.
You will need to have excellent IT and organisational skills to support the daily work of the service, ensuring referrals are processed in a timely manner and daily information reports to support the Integrated Discharge Service are made available to senior management colleagues in accord with agreed deadlines.
We guarantee you will:

• use your fab IT and multi-tasking skills
• work in a fast paced environment, with lots of variety
• manage your own workload, working alongside a variety of professionals
• work as part of a supportive team of people from different cultures and backgrounds
• learn and enhance your knowledge and skills daily mainly in relation to discharge

If you like what you readWhy not apply to come and join our adaptable, friendly, professional and caring team?
Main duties of the job
Your great office and IT skills will be essential and you'll need to use your initiative, but you will also have a supportive team around you to help.
You will be expected to communicate with a range of staff and external agencies using a variety of communication methods including, verbal, written, interpersonal and electronic, circulating robust information therefore your strong communication and organisational skills will come into play as you manage your workload and ensure tasks are completed timely and any concerns escalated.
About us
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Details
Date posted
28 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year Per Annum, Pro Rata
Contract
Permanent
Working pattern
Full-time
Reference number
438-PB3302-A
Job locations
Preston Business Centre
Sharoe Green Lane
Preston
PR2 9HT
Job description
Job responsibilities
Your main jobs and responsibilities will be;

• To manage and update central information management systems within the Integrated Discharge Service
• Manage a central repository of information to support the Integrated Discharge Service in a timely and confidential manner.
• Update of referrals onto management information systems relating to patient details, needs and resources in a timely and accurate manner.
• Act as a central point for the Trust where live information can be gathered on capacity across the two sites.
• Produce and circulate robust daily information reports to support the Integrated Discharge Service processes and make available in a timely fashion to senior management colleagues.
• Actively develop effective internal and external relationships and work closely with colleagues to ensure a successful service delivery.
• Communicate with clinical and social care colleagues within the Integrated Discharge Service involved with each patient using a variety of communication methods including, verbal, written, interpersonal and computer, and passing information in a format that is appropriate to the individual request.
• Respond to external and internal telephone enquiries from staff and others in an efficient, tactful and helpful manner and ensure that any messages/information are passed to the appropriate person in a timely manner.
• Contribute to the overall effectiveness and development of the Integrated Discharge Service, the Division, the Trust and other partner organisations.
• Plan own workload in conjunction with Hub Manager to ensure continuity of service and support.
• To personally contribute to the overall effectiveness and development of the Integrated Discharge Service to ensure the delivery of safe and effective discharge processes.
• Take responsibility for ones own continuing professional development, including keeping up to date with activities of the wider Service.
• Maintain effective working relationships within Department and other officers of the Trust, in order to ensure delivery of professional service focused on achieving high level of patient satisfaction.
• Participate in any associated training in order to enhance knowledge and skills.
• To provide cover for colleagues during periods of leave, ensuring adequate cover to provide expected level of service, liaising with line managers as appropriate to ensure continuity of service.
• Support training for induction of any new Service members and support the identification of training needs and requirements.
• Undertake general clerical duties including photocopying, faxing and answering the telephone.
• To carry out other appropriate delegated duties as required by Hub Manager

Please see attached and Personal specification for further details. Job description
Job responsibilities
Your main jobs and responsibilities will be;

• To manage and update central information management systems within the Integrated Discharge Service
• Manage a central repository of information to support the Integrated Discharge Service in a timely and confidential manner.
• Update of referrals onto management information systems relating to patient details, needs and resources in a timely and accurate manner.
• Act as a central point for the Trust where live information can be gathered on capacity across the two sites.
• Produce and circulate robust daily information reports to support the Integrated Discharge Service processes and make available in a timely fashion to senior management colleagues.
• Actively develop effective internal and external relationships and work closely with colleagues to ensure a successful service delivery.
• Communicate with clinical and social care colleagues within the Integrated Discharge Service involved with each patient using a variety of communication methods including, verbal, written, interpersonal and computer, and passing information in a format that is appropriate to the individual request.
• Respond to external and internal telephone enquiries from staff and others in an efficient, tactful and helpful manner and ensure that any messages/information are passed to the appropriate person in a timely manner.
• Contribute to the overall effectiveness and development of the Integrated Discharge Service, the Division, the Trust and other partner organisations.
• Plan own workload in conjunction with Hub Manager to ensure continuity of service and support.
• To personally contribute to the overall effectiveness and development of the Integrated Discharge Service to ensure the delivery of safe and effective discharge processes.
• Take responsibility for ones own continuing professional development, including keeping up to date with activities of the wider Service.
• Maintain effective working relationships within Department and other officers of the Trust, in order to ensure delivery of professional service focused on achieving high level of patient satisfaction.
• Participate in any associated training in order to enhance knowledge and skills.
• To provide cover for colleagues during periods of leave, ensuring adequate cover to provide expected level of service, liaising with line managers as appropriate to ensure continuity of service.
• Support training for induction of any new Service members and support the identification of training needs and requirements.
• Undertake general clerical duties including photocopying, faxing and answering the telephone.
• To carry out other appropriate delegated duties as required by Hub Manager

Please see attached and Personal specification for further details.
Person Specification
Qualifications and Education
Essential

• Good General Education (GCSEs)
• Business and Administration qualification or significant relevant experience

Desirable

• NVQ 3 information/Administration

Knowledge and Experience
Essential

• Advanced IT Skills in MS Office applications (Word, Excel, Access, Outlook)
• Experience of using varied communication styles in an administrative setting
• Previous experience of management information systems (updating, extracting, and producing reports)
• Significant administrative experience working in an office/business setting

Desirable

• Previous hospital or social care administration experience
• Use of Electronic Patient Record systems
• Knowledge of discharge pathways

Person Specification
Qualifications and Education
Essential

• Good General Education (GCSEs)
• Business and Administration qualification or significant relevant experience

Desirable

• NVQ 3 information/Administration

Knowledge and Experience
Essential

• Advanced IT Skills in MS Office applications (Word, Excel, Access, Outlook)
• Experience of using varied communication styles in an administrative setting
• Previous experience of management information systems (updating, extracting, and producing reports)
• Significant administrative experience working in an office/business setting

Desirable

• Previous hospital or social care administration experience
• Use of Electronic Patient Record systems
• Knowledge of discharge pathways

Skills Required