Job Description

Administrator

Rapid Auto Assist Limited

Chigwell, Essex (IG7)
Full-time, Office-based

Rapid Auto Assist Limited provides nationwide roadside recovery, vehicle transportation, and accident management services. We deliver fast and reliable support to motorists and businesses 24/7, and we take pride in efficiency, professionalism, and excellent customer care.

We are continuing to grow and now require a well-organised Administrator to support our day-to-day operations and ensure the smooth running of the office.

The Role

As an Administrator, you will play an important part in keeping our processes accurate and on track. You will handle calls, update records, support the wider team, and manage a range of administrative duties that help keep the business moving.

This position suits someone who is organised, proactive, and comfortable working in a fast-paced environment.

Key Responsibilities

Handle incoming calls and emails, maintaining clear and professional communication with customers, drivers and partners. Input and update job details accurately within our internal systems. Carry out general administrative tasks including filing, scanning and record maintenance. Liaise with garages, organisations and customers to assist with case progression. Monitor workloads and prioritise daily tasks to meet deadlines. Support management with reports, spreadsheets and other administrative tasks as required.

About You

Strong attention to detail and a structured approach to work. Quick learner with the ability to pick up systems and processes efficiently. Able to manage workload independently and complete tasks to a high standard. Confident using Microsoft Office, including Excel, Word and Outlook. Professional, dependable and able to communicate clearly with colleagues and customers. Works well in a team and contributes positively to the office environment.

Desirable Experience

Previous administration experience within transport, logistics, recovery or automotive sectors is helpful but not essential.

Additional Information

This role is subject to a non-disclosure agreement. Six-month probationary period applies.
Job Type: Full-time

Pay: 24,420.00 per year

Benefits:

Company pension
Experience:

Administrative: 2 years (preferred)
Work Location: In person