Job Description

Company Overview

Goldstein Salmon is a

specialist salmon manufacturer

based in North West London, supplying high-quality smoked salmon products to retailers, trade clients, and individual customers. We pride ourselves on exceptional product standards, customer satisfaction, and efficient operations. We're currently looking for a detail-oriented and reliable

Administrative Assistant / Office Assistant

to join our small but dedicated team.

Summary

This role involves providing comprehensive administrative support to ensure the smooth running of daily office operations and exceptional service to our customers. You'll be involved in everything from answering phone calls and emails to processing online orders and assisting with stock control.

Responsibilities

Answering telephone calls and handling email communications professionally Processing sales orders via our online shop and internal order channels Creating and managing invoices using

SAGE Accounting Software

Managing paperwork and printing documents as needed Liaising with internal departments including production and dispatch Maintaining accurate customer and order records Investigating and resolving customer complaints efficiently Checking product availability and responding to enquiries Assisting customers with account registration (trade and online) Escalating more complex enquiries to the appropriate teams Passing on customer feedback to the sales and product teams Supporting stock control processes Ordering supplies and liaising with suppliers when needed Performing general office duties and assisting management with ad hoc tasks

Candidate Requirements

English fluency

(both spoken and written)

Previous experience

in an administrative and/or customer service role Proficiency in

Microsoft Word

and

Excel

Familiarity with

SAGE Accounting

is desirable (training can be provided) Strong organisational skills and attention to detail Excellent communication and time management abilities Ability to work independently and proactively in a fast-paced environment Experience using Shopify to process orders, manage subscriptions, and handle customer queries is highly desirable.

Call-To-Action

If you are ready to contribute your skills to a passionate team dedicated to quality, we invite you to apply today and become part of our family!
Job Types: Part-time, Permanent

Pay: 13.00 per hour

Expected hours: 25 - 30 per week

Schedule:

Monday to Friday
Experience:

SAGE: 1 year (preferred) SHOPIFY: 1 year (preferred)
Work Location: In person

Application deadline: 03/08/2025