Job Description

Salary

Grade 2 - 25,256 - 26,994

Contractual hours

36

Basis

Full time

Package

Permanent, Full Time (36 Hours)
Monday - Friday

Job category/type

Administration

Date posted

17/10/2025

Job reference

BH000817

Join our team as an Administrative Assistant (Regional Housing Services)

Are you organised, approachable, and passionate about delivering excellent customer service? We're looking for an Administrative Assistant to support our Regional Housing Team in providing efficient, high-quality services to our customers and colleagues.

This is a great opportunity to play a key role in a fast-paced environment where your attention to detail, communication skills, and commitment to fairness and inclusion will make a real difference.

Key Responsibilities

Act as the first point of contact for internal and external customers, responding to enquiries and providing effective solutions. Maintain accurate records across multiple systems, ensuring documentation meets legal and organisational standards. Support core housing services including property allocations, rent arrears management, and anti-social behaviour reporting. Produce and distribute customer correspondence, update systems, and create tasks for housing officers and managers. Assist with team coordination, including booking meetings and managing diaries. Process orders and invoices using the organisation's finance system. Ensure safeguarding concerns are reported appropriately and health and safety issues are flagged and shared. Promote equality, diversity, and inclusion in all aspects of the role.

What you'll need to succeed

Strong verbal and written communication skills. Excellent organisational skills and attention to detail. Ability to manage workload, prioritise tasks, and adapt to a fast-paced environment. Confident using digital tools and Microsoft Office applications (Word, Excel, Outlook, Teams). A collaborative approach and willingness to support others. Commitment to inclusive practices and customer-focused service. Previous experience in an administrative or customer service role is essential.

Interview Date(s):

Interviews for this position will be held on

13th November 2025.

Are you ready to play your part?

.

How to apply:

In your application, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@boltonathome.org.uk if you need any support with your application.