Job Description

Job Title: Administrative Assistant

Location: Walsall

Salary: 26,000

This is a fantastic opportunity to contribute to one of the water industry's most critical challenges while developing your expertise across data, network operations, and strategic resolution planning.Onsiteis part of the South Staffordshire Group - a 3,000-strong organisation behind South Staffs Water, Cambridge Water, and several leading utility support businesses - offering long-term development and career progression.


We are seeking a highly organized and proactive Administrative Assistant to support our Universal Metering Project, a large-scale initiative aimed at improving efficiency, accuracy, and customer service across our metering programme. The successful candidate will provide essential administrative, coordination, and documentation support to ensure smooth project delivery.

The Role:

Maintain project records, documentation, and data related to metering activities. Coordinate schedules, site visits, and customer appointments. Ensure accurate and timely validation of all completed work orders in support of the Commercial team. Assist with customer queries and ensure timely follow-up. Update databases, spreadsheets, and tracking systems to monitor project progress. Liaise with field teams, contractors, and stakeholders to facilitate project tasks. Provide general administrative support to ensure efficient office and project operations. Initiate proactive customer contact to book and confirm appointments in a timely manner.

What you'll need:

Proven experience in an administrative or project support role. Strong organisational and time-management skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and database/ERP systems. Ability to handle confidential information with professionalism. Strong attention to detail and ability to multitask in a fast-paced environment. Confident handling customer queries with patience and professionalism.

What you'll get in return:

Family-Friendly Leave

Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer's Days.

Financial & Life Assurance

Life Assurance cover

(role dependant)

and a Company Pension Scheme with salary sacrifice options.

Health & Wellbeing

Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents.

Lifestyle & Perks

Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.

Professional Development

Hands-on training and ongoing career development opportunities

Inclusion & Belonging

Active People Networks - Disability & Neurodiversity, Unity+, Women's Network, and more.

Performance & Recognition

Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

Flexibility & Opportunities

Overtime available and flexible shifts / hybrid working

(role dependant)