Job Description

Hartnell Taylor Cook LLP is an Independent Commercial Property Consultant dedicated to maximising our clients' property returns whether they are an owner, an occupier, an investor or a developer.

We provide a comprehensive service covering all aspects of Commercial Property located throughout the UK with an established reputation for our specialist knowledge of retail property nationwide and all facets of the commercial property market located throughout the South West.

We're looking for a proactive

Administrative Lead

to take ownership of the Commercial Property & Asset Management team's administrative function--streamlining cyclical processes, embedding best practice, and creating structured, efficient ways of working with our surveyors, client accountants and facilities managers. If you enjoy improving how things get done and coaching others to adopt better processes, this role is for you.

Key responsibilities:

Own day?to?day property administration:

keep departmental trackers current, manage document control and filing, and ensure our records are accurate and audit?ready.

Make the cyclical work effortless:

support service charge budgets, electricity recharging, arrears reporting and similar recurring tasks--driving automation and standardisation to improve efficiency, save time and reduce risk.

Assist in Redesigning and improving processes:

map what we do today, identify inefficiencies, and recommend clearer procedures and policies that lift quality, speed and compliance. Once processes and approaches are agreed to then implement effectively.

Enable structured task transfer:

work with surveyors, client accountants and facilities managers to ensure the right work sits with the right people, moving more tasks to administrators in a consistent, controlled way.

Coach and mentor admins:

set standards and best practice, then help/mentor colleagues to perform at a consistently high level.

Be a 'critical friend':

constructively challenge how we operate, bringing ideas that improve service delivery and support our broader departmental strategy.

Skills and Experience:

Proven experience in a property administration or operations role (commercial real estate or facilities environment ideal). Strength in

process design

,

documentation

, and

continuous improvement

--you're comfortable mapping workflows and closing gaps. Excellent written/telephone communication skills; you can align stakeholders and lead adoption of new ways of working. High attention to detail, strong organisation and time management; able to juggle cyclical deadlines with some reactive tasks. Confident user of Microsoft 365 and property management systems; comfortable with trackers, dashboards and data accuracy. A self?motivated, ownership mindset--you care about outcomes and see task through from concept to implementation.

Why join us:

Impact:

your work will materially lift capacity across the team and improve client service.

Autonomy:

the mandate to design and embed better processes, not just maintain the 'status quo'.

Growth:

mentor others, shape standards, and be part of a team that values caring, accountability and continuous improvement.

What we can offer you:

Competitive Salary

Profit share bonus scheme

25 days annual leave, plus bank holidays

Auto enrolment Pension Scheme

Life Insurance 4 x Salary

Flexible benefits including Health Cash plan, Cycle to work, Holiday purchase and retail discounts

Professional Subscription/fees

Continuing professional development

HTC's values

P Passionate

We've put our heart and soul into the work that we do and approach each project with excitement. We love to make a difference, exceeding expectations and creating solutions through innovation

A Agile

Putting our clients first requires us to fit around them. We offer holistic solutions rather than a one-size-fits-all approach. We are not a big corporate machine with lots of processes, we think smart and act fast. Our customer service is at the core of everything we do.

C Collaborative

We're a friendly bunch, and believe we create excellent results through teamwork and open dialogue, both internally and externally. We listen and talk with our clients about their needs, desires and challenges. We also like to take time out of the day to day and step back to celebrate our achievements together.

T Trusted

We believe relationships are built through honesty, integrity, transparency and inclusion. We don't just talk a good game - we strive to deliver. Our professional team will put our clients right at the heart of our business. We can be trusted and relied upon by our clients to provide solutions for customer success.

Hartnell Taylor Cook is an equal opportunity employer and is fully committed to a policy of treating all of its employees and job applicants equally. Our Equality, Diversity & Inclusion policy is available on request.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Life insurance Paid volunteer time Sabbatical Sick pay
Experience:

Administrative: 5 years (preferred)
Work Location: In person