Job Description

About us

William Purves has been guiding and supporting families through bereavement for five generations. Providing the highest standard of professionalism and a truly personal service, our business is driven by core values of compassion, dedication, integrity, and respect. The 'William Purves family' today comprises over 100 staff and operates throughout Scotland and across Northumberland.

The Role

As an Administrator within William Purves you will based between our Ashington Hub and our Morpeth branch office. You will work as a sole branch administrator within our Morpeth office Monday to Wednesday and as part of a team within our Ashington office Wednesday to Friday. You will be the first point of contact for our clients in a role which requires a caring, professional manner and excellent communication skills. You will exemplify our company values using your expertise to innovate, improve and uphold the standard of care we dedicate to those in our care.

Job description

Answering and directing calls as required.

Dealing with visitors face to face confidently and courteously as well as direct them to the appropriate person efficiently.

Conducting client viewings as required.

Operating as part of a team and liaising with clients in support of the Funeral Director to ensure the effective organisation of funerals.

Work with our Funeral Directors to ensure that all administration is processed efficiently.

Liaise with all network offices to ensure good communication.

Updating data bases and paper systems

Preparing newspaper notices

Participating in marketing initiatives

Providing cover in branches as per the holiday rota

This role will involve periods of lone working

Personal values and attributes

Most importantly all our staff need to demonstrate the values of compassion, dedication, integrity and respect at all times.

You must have a kind, caring and compassionate nature.

An effective communicator with the ability to quickly and naturally establish meaningful relationships with clients and various stakeholders.

Previous experience in a customer facing role.

Excellent attention to detail.

Organisational skills and the ability to successfully multi-task and prioritise workload, manage own time effectively, adapt with flexibility and take ownership of projects and tasks.

Awareness of client confidentiality, information security and data protection.

Salary and Benefits Offered

Starting Salary of 23,296

Full-time 09.00-17.00 Mon-Fri.

8% employer pension contribution

Financial Counselling

Group life assurance

33 days annual leave

Cycle to work scheme

Professional and personal development training opportunities

Uniform Allowance

Additional Information

If your application is successful, we will perform background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks.

Job Type: Full-time

Pay: From 23,296.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 07/07/2025
Reference ID: ASH25