Job Description

Administration Career Opportunities

Introduction

As the UK's national fire safety organisation, we work to identify the dangers of fire and help our clients reduce any fire-related risks. With the support of our fantastic team of people, our not-for-profit organisation continues to go from strength to strength, so there is no better time for you to begin a promising career with the Fire Protection Association.

Our people are the heart of our business and are core to our success as a company. We foster a highly collaborative and dynamic culture where everyone has a voice, aligned with our vision - to make the built environment a safer place to live and work. Our team are continuously making a difference in the industry, achieving a sense of fulfilment in the work they do. We offer employees a sense of purpose and a real contribution effect from the work that we do together.

We are currently recruiting for two exciting administrative roles in our Training Department:

Scheduling Administrator

Training Bookings Administrator

Both positions play a key role in ensuring the smooth, efficient delivery of our training services. Whether it's coordinating resources and schedules, course bookings, or keeping learners and stakeholders informed, your work will help ensure a high-quality training experience from start to finish.

Location:

Our head office will be relocating to Banbury Business Park in January 2026. To support colleagues during this transition, we are offering a monthly travel contribution until December 2025.

Working hours:

Monday to Friday, 08:30 to 16:30 (35 hours per week)

Apply now

If you're ready to bring your organisational skills and passion for customer service to the UK's leading fire safety organisation, we want to hear from you. Send your CV and a short cover letter to:

hr@thefpa.co.uk

Help us make the built environment a safer place to live and work.

Scheduling Administrator

As our Scheduling Administrator, you will provide essential scheduling and administrative support to the Scheduling Lead. You'll help coordinate venues, trainers, learners, and exam providers to ensure seamless training delivery and excellent customer service.

Key Responsibilities

Support coordination of venues, accommodation, trainers, and learners Administer the CFPA Europe Diploma process Reconcile supplier invoices and raise purchase orders Handle customer and learner enquiries, including bookings and exams Prepare and track quotations for training services Record attendance and follow up on non-attendees Maintain customer records in the CRM and support internal processes Provide ad hoc support to the Training team and managers

Key Competencies/Behaviours

Strong organisational skills and attention to detail Ability to prioritise competing demands and work flexibly Confident in customer communication and administration Financially astute with good record-keeping habits Collaborative and team-oriented attitude

Education & Experience

Essential

GCSEs A-C in Maths and English 2+ years in customer service or admin roles Proficient in Microsoft Office and use of bespoke databases Familiarity with financial processes and tracking

Desirable

Experience generating quotations for bespoke services

Training Bookings Administrator

As our Training Bookings Administrator, you will manage the end-to-end process of training course bookings. From customer enquiries to invoicing, you'll ensure every touchpoint is handled efficiently and professionally.

Key Responsibilities

Process course booking forms and purchase orders Monitor and convert waiting list bookings Maintain accurate course listings on the website Provide weekly reporting on bookings and financial pipelines Create and update job sheets and liaise with trainers Manage and update automated course communications Raise invoices and process payments Champion the use of our CRM and LMS systems Manage the training inbox with timely responses

Key Competencies/Behaviours

Excellent organisational and time management skills High attention to detail and accuracy Strong customer service and communication Proactive and able to handle competing priorities Skilled in Microsoft Office and database systems

Education & Experience

Essential

GCSEs A-C (or equivalent) in Maths and English Minimum 2 years in administrative or customer-facing roles Proficient IT skills

Desirable

Experience with CRM/LMS systems Basic accounting knowledge Experience in event or training bookings Business admin qualification

Company Benefits

24 days holiday + 3 additional days for Christmas shutdown Aviva pension scheme - up to 10% company contribution Voluntary Private Medical Insurance (FPA covers up to 500 of the excess) Employee Assistance Programme, including counselling Life assurance (3x annual salary) Eye care voucher scheme Cycle to Work scheme Professional development opportunities Free on-site gym, pool, and sauna at Moreton-in-Marsh Free parking Monthly travel contribution until Dec 2025 during office relocation transition
At the FPA, we are committed to fostering an inclusive and fair workplace. Our EDI efforts are underpinned by the principles of trust, respect, and equal opportunities for all. You can read more about our commitment to EDI. Our commitment to equality, diversity and inclusion | Fire Protection Association (thefpa.co.uk)

Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Sick pay
Ability to commute/relocate:

Banbury OX17 3NS: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service/Administration: 2 years (required)
Licence/Certification:

Driving Licence, and ability to drive. (required)
Work authorisation:

United Kingdom (required)
Work Location: In person