Job Description

Location : Birmingham

The Division

The Central Services Team is made up of 29 individuals and our teams are based in each of the firm's six locations to provide support with the day to day running of each office. We are always looking for ways to enhance operational efficiency by handling general administration needs and office management - dealing with post, print requests, digital amendments and hosting clients.

The Role and Responsibilities

Managing a structured and efficient workflow for all service areas within your remit Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved Regularly reviewing services to ensure continuous improvement of their delivery Ensuring stationery, facilities and other equipment are properly utilised and maintained Participating in cross departmental and site projects or other ad hoc requests as assigned by the Team Leader or Admin Support Manager Actively participating in all on site health and safety audits and assessments and oversee compliance as required Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.) Courteously greet and interact with visitors to the premises Maintaining general stock management of the onsite coffee machines Deliver an exceptional file management service Sort, scan, rename and distribute incoming mail Provide photocopying, scanning, and printing as per customer instructions Collect and complete any information required for billing or client charge back data Extensive computer and data related tasks Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements Collect and frank outgoing mail - process letters for printing and complete envelope fulfilment requirements Handle incoming and outgoing deliveries via courier

Skills and Experience

Experience working on Microsoft Office programmes Excellent customer service skills, confident in liaising with Clients and strong communication skills Client-focused approach to service provision through personal commitment to their business Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude Ability to work under pressure within tight deadlines with flexible approach Continual improvement mentality, open and receptive to feedback Build and grow relationships with key Clients and service users Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality Previous experience in an office environment using office equipment and software desired Ability to handle confidential information with discretion

Capsticks is an inclusive employer

At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.


We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.