Job Description

Primary Care Workforce Academy

The Primary Care Workforce Academy (PCWA) is a national organisation focused on the development, education, and support of the primary care workforce. Our mission is to build a resilient and future-ready workforce by providing high-quality training, tailored support, and strategic workforce development solutions across general practice and wider primary care settings.

Our offer includes CPD-accredited e-learning and trainer-led courses, practice-based support programmes, leadership and business development opportunities, and system-wide engagement initiatives - all designed to strengthen recruitment, retention, capability and morale in primary care.

As part of this work, PCWA leads the South East London Workforce Development Hub (SEL WDH) - the regional training hub for South East London. SEL WDH works collaboratively with six borough-level hubs, supporting over 200 GP practices and 36 Primary Care Networks to deliver education, training, and workforce development across the region.

Organisational Values/Objectives

At the Primary Care Workforce Academy (PCWA), our core mission is to empower and support the primary care workforce through accessible, high-quality development opportunities that create long-term impact across the health system.

Our values are rooted in collaboration, innovation, inclusivity, and excellence. We are committed to:

Improving workforce capability and retention through targeted education and support Bridging gaps in learning and access by offering flexible, CPD-accredited training for all primary care roles Delivering practical, scalable solutions that respond to the real challenges faced by practices, PCNs, and healthcare staff Championing equity and representation across the primary care workforce Creating a culture of continuous improvement, where learning and professional growth are part of everyday working life Collaborating across systems and sectors to future-proof the primary care workforce and support integrated care
We aim to be a trusted partner to general practices, training hubs, and health systems across the country--providing resources, insights, and programmes that strengthen teams and improve patient outcomes.

South East London is one of the most diverse regions in the country. We are committed to creating an inclusive, representative, and equitable workforce culture. We particularly encourage applications from individuals who are underrepresented in the current primary care workforce, including people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ individuals.

Key Relationships

Senior Managers

Directors

Clinical Leads

Staff

Locality Training Hubs

Job Summary

It is an exciting time to join the Primary Care Workforce Academy (PCWA) - a newly established organisation dedicated to supporting, developing, and championing the primary care workforce. As the Academy expands its reach and impact, we are seeking a proactive and organised Administrator to support the efficient operation of the PCWA. The successful candidate will play a pivotal role in coordinating training programs, managing communications, and ensuring the smooth running of administrative processes. This position offers an opportunity to contribute to the development of a skilled and resilient primary care workforce.

This role will include working alongside and assisting the training hub team with day-to-day support and administration of protected learning time events, forums and other training hub activities including minute taking, processing course evaluation and distribution of certificates as well as more technical aspects such as providing basic IT assistance for the delivery of virtual and in-person training events.

Duties and Responsibilities

Administrative Support: Provide comprehensive administrative assistance to the PCWA team, including scheduling training, meetings, preparing agendas, and taking minutes.

Program Coordination: Assist in the organisation and delivery of training programs and events, including booking venues, managing registrations, and preparing materials.

Communication Management: Act as a point of contact for internal and external stakeholders, responding to inquiries and disseminating information effectively.

Data Management: Maintain accurate records of training activities, participant attendance, and feedback. Ensure compliance with data protection regulations.

Resource Management: Monitor and order training materials as needed.

Continuous Improvement: Contribute to the development and refinement of administrative processes to enhance efficiency and effectiveness.

Personal/Professional Development

Participate in an annual individual performance review, including maintaining a record of personal and professional development

Engage with any training, learning, or development programmes implemented by the management team

Take responsibility for managing own time, workload, and resources effectively to meet deadlines and priorities

Reflect on own performance, actively seek feedback, and take accountability for actions and development, either independently or under supervision

Take initiative to identify personal development needs in line with the role and seek opportunities for continuous improvement

Contribute to a culture of learning and development across the wider team by sharing knowledge, skills, and best practice

Communication

Demonstrate strong interpersonal skills when engaging with colleagues, partners, and stakeholders

Liaise with internal teams and external organisations to support smooth day-to-day operations

Communicate clearly and professionally across email, phone, and in-person interactions

Follow all PCWA policies and procedures, including those related to data protection and confidentiality

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding workforce or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the PCWA's FOI procedure if they receive a written request for information.

Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to the PCWA's Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trust's health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Risk Management

All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trust's use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager, or stated by the Trust to be mandatory.

Smoking Policy

It is the Trust's policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within Trust buildings and vehicles.

Review of this

This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.

Essential Criteria

Education And Qualification

GCSEs in English and Mathematics (Grade C/4 or above) or equivalent qualifications.

Experience

Previous experience in an administrative role, preferably within a healthcare or educational setting.

Skills

Computer literacy skills including knowledge of Word, Excel and Outlook

Excellent communication skills, both verbal and written

Excellent organisational and time management skills

Good interpersonal skills

Enthusiasm to make things happen

Attention to detail and accuracy in data management

Abilities

Ability to competently navigate IT software systems

Ability to communicate effectively with staff at all levels

Ability to work under pressure in potentially stressful situations

Ability to work independently and as part of a team.

Other

Good organisational and planning skills

To be flexible and reliable

Willingness to learn new skills

Good understanding of confidentiality issues

To be self-motivated, enthusiastic and have a high standard of personal performance and eye for detail

Desirable Criteria

Education And Qualification

NVQ Level 3 in Business Administration or equivalent.

Experience

Familiarity within primary care/NHS administration.

Skills

Knowledge of event management and coordination.

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Pay: 25,350.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Bromley BR1 3WA: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 24/06/2025