Job Description

How you'll make a difference:

As an Administrator for the Business Support team, you will provide a fully comprehensive business and administration service to the Access and Response team in North Locality, ensuring compliance with statutory requirements of the department in a constantly changing environment.


Our team makes a real difference, working alongside professionals to ensure the best possible outcomes for children and young people within South Gloucestershire. Your work helps the team, council and other partner agencies to support and safeguard vulnerable families in the community.


What you will be doing:
As the main point of contact for the service area, you will provide effective communication when dealing with enquiries and information requests. It will be your responsibility to provide administrative support to managers, ensuring work carried out is efficient and procedures are effectively implemented. This will include minute taking for meetings. You will have the opportunity to learn how to research information within your area of service specialism and collate evidence for presentation in reports. This may include drafting sections of documents for use by others. It will be key for you to collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted. You will be taught how to communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary. You are responsible for accurately recording and assisting in the monitoring and maintaining of budgets, financial information and resources.

What we need from you:
We require you to hold either an NVQ 2 or 3 GCSE's grades C/4 or above, or have an equivalent qualification or relevant experience in office administration. You must be able to take and type accurate minutes of meetings, with the skill to format documents to a high standard. It is essential that you can communicate effectively to customers, professionals and partnership agencies using a variety of media such as email, phone and face to face. You will have great IT skills and know its practical application, including experience of using Microsoft Office (Outlook, Word, Excel, PowerPoint) and maintaining computerised record systems. We require you to have experience in using databases, including running standard reports, analysing data and presenting findings, together with experience of basic financial procedures e.g. petty cash, invoicing etc. Although not essential, you may have experience of dealing with challenging calls from and to young people regarding life skills and experiences.

What you need to know:
This role is hybrid, with a mixture of working at our Badminton Road office and working from home.

Interviews will be held on 15th January 2026.

How a career at South Gloucestershire Council is different:
As part of our benefits package, you will receive

generous annual leave (pro rata)

, employee

wellbeing support

and you will have access to a range of

staff discounts

, including eye tests, travel, shopping and leisure activities. We recognise that our

diverse team

of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We know our team work best when they have balance in their lives, and we offer genuine

flexibility

to help them achieve that

work/life balance.

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our

training and development

offer, which helps make the greatest long-term difference in work.




Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

We're building and shaping communities which people are proud of. We're working with the most vulnerable in our community to help them achieve what they want in life. We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.




We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We're making a difference, be part of it!

To view the full job description, please click this link: Locality Business Support Officer -