Job Description

Snowdonia Fire Protection Ltd has been in operation since 1974 - initially specializing in the supply, installation and maintenance of Fire protection equipment, but with recent expansion into Security systems - including Intruder alarms, CCTV and Door Access systems.

We are a family-owned business based in Waunfawr, North Wales, and are currently looking for an administrator to join our team.

Applicants will ideally have experience in a commercial environment and possess the following:

Excellent IT skills - including MS Word, Excel & Outlook Excellent written & verbal communication skills Competence and accuracy with Data entry Excellent telephone manner together with experience of dealing with customers over the telephone Ability to pay attention to detail
Based in our Head Office in Waunfawr, near Caernarfon, the role will involve the following:

Overseeing our incoming e-mail system and replying to customers as required, logging any service or call-outs onto our database liaising with other members of the team to ensure any calls our enquiries generated are allocated to engineers or other members of the team as required Replying to customers in a professional manner Providing service certification and invoices to clients on request, increasingly through use of electronic communications or client cloud-based systems Answering the telephone in a professional manner and responding to client queries and requests, forwarding calls to other members of the team as appropriate Assisting other members of the team as required
The above is not an exhaustive list of duties, and other reasonable duties may be required to support the on-going progress of this progressive, local company.

Please note that due to our rural location, transport is essential.

We are third-party accredited by NSI and NACOSS (Gold), BAFE, IFEDA, BAFSA, NICEIC and Investors in People, and due to the nature of our business, all successful candidates for roles with Snowdonia Fire & Security are required to undergo Security Screening with an external agency in compliance with BS7858.

Only short-listed candidates will be contacted, and those selected for interview may be required to undertake PC based exercises at interview to demonstrate their competence in MS Word and Excel.

If you feel you have the experience and qualities that the role requires, please submit your CV as requested.

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Company pension On-site parking
Experience:

Administrative: 1 year (preferred)
Work Location: In person