Job Description

JOB TITLE:

Administrator (NHS Band 2 or 3, depending on experience)

REPORTS TO:

Patient Services Manager (PSM)

LOCATION:

Cambridge Heart Clinic, K2 Cardiac Day Unit, Addenbrooke's Hospital, Hills Road, Cambridge, CB2 0QQ

Due to contractual arrangements with Cambridge University Hospitals NHS Foundation Trust (CUH), we cannot accept applications from an individual who have held a bank or substantive post at CUH within the past 12 months.

JOB OVERVIEW:

Regent's Park Healthcare are looking for a highly professional, comprehensive, effective and efficient Administrator to support the senior managers, clinical staff and patients at our Cambridge Heart Clinic. The successful candidate will have minimum 2 years administration experience within NHS or other healthcare setting, high levels of professionalism, discretion and confidentiality, calmness under pressure and an outgoing and friendly attitude. The candidate will be highly literate, with exceptional attention to detail, strong IT skills and furthermore, will be able to effectively prioritise numerous tasks to achieve tight deadlines.

HOURS:

We can consider both part-time and full-time hours.

Core hours 37.5hrs/week normally, 09:00 - 17:00 Monday to Friday; however, flexibility may be required to support our services with occasional evening or Saturday working to support clinics. These would be discussed and agreed with you in advance.

SALARY:

25,198.95 - 27,395.94 (WTE), depending on experience.

KEY RESPONSIBILITIES AND DUTIES

To support and liaise with Clinical Lead and Nursing Teams within Cambridge Heart Clinic to provide a full, high-quality service, including all administrative duties for our patients' journey;

To support the Patient Services Manager to manage patient complaints/concerns and Doctify reviews so that emails are sent out weekly and timelines are adhered to;

To deal with enquiries face to face, via telephone and email;

To provide a range of documents such as letters, spreadsheets or posters, using relevant software packages (i.e., Word, Excel, and PowerPoint);

To provide a front of house reception service, greeting patients and families and providing any required information as necessary.

To undertake all tasks in a confidential manner, as you may be dealing with sensitive patient or staff communication and correspondence;

To be able to prioritise your own workload and recognise needs whilst prioritising these according to urgency amongst Senior Management Team;

To liaise with patients, relatives, general practitioners, community services, consultant medical staff from both Cambridge Heart Clinic (host hospital Cambridge University Hospitals) and other hospitals' personnel in a pleasant and efficient manner;

To work flexibly and provide cover for colleagues across the service as required, including covering receptionist duties in the clinic itself.

To assist with reasonable management requests that may fall into the remit of Administrator that are not listed above.

PERSON SPECIFICATION

In order to fulfil this role to the required standard the post holder will require the following skills/experience/attributes:

(E = essential, D = desirable)

Knowledge and Understanding

(E) Excellent spoken and written English

(E) Secretarial skills

(E) Knowledge of Office applications including Microsoft Word, Excel and Outlook

(E) Ability to use a variety of software packages

(E) Computer literacy

(E) Good numeracy skills

(E) Understanding and sensitivity to patients' concerns

(E) Awareness of patient confidentiality

(E) Excellent interpersonal skills

(D) Good grasp of medical terminology

(D) Prior experience in cardiology

(E) Prior experience as an administrator in an office setting

(D) Driving licence

(D) Knowledge of NHS IT systems

(D) Private medical insurance experience

Problem Solving Abilities

(E) Ability to manage correspondence and telephone enquiries

(E) Ability to find a solution to problems as they arise

(E) Ability to prioritise

(E) Consistent and systematic follow-up to all processes

Risk and Responsibility

(E) Ability to maintain patient confidentiality

(E) Ability to maintain accurate records at all times

Skills and Presentation

(E) Reliable

(E) Punctual

(E) Excellent organisational skills

(E) Accuracy and consistency

(E) High standard of presentation at all times

(E) Customer care skills

Interpersonal

(E) Excellent and tactful verbal and non-verbal communication skills

(E) Friendly and helpful attitude

(E) Ability to be a team player

(E) Willingness to engage in development appropriate for this role

(E) Demonstrate an enthusiastic approach to the role

(E) Confidence of working with senior doctors and managers

Job Types: Full-time, Part-time, Permanent

Pay: 25,198.95-27,395.94 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Private medical insurance Sick pay
Ability to commute/relocate:

Cambridge CB2 0QQ: reliably commute or plan to relocate before starting work (preferred)
Experience:

Administrative: 2 years (required)
Work Location: In person