Job Description

Job Title: Administrator

Salary: 24,461.58

Full-time: 37.5 hours per week

Location: Based in Colchester.

Job Overview:

Carecall247, part of Provide CIC, is seeking a dedicated Administrator to join our team. As an administrator, you will be responsible for providing a co-ordinated administrative support function at our Control Centre that provides emergency responses to service users requiring assistance or those who have experienced a fall.

Main Duties:

Undertake clerical support to the Carecall247 service including production of monthly reports, daily management of databases, financial procedures, updating service user records, maintaining policies The Carecall247 Administrators key roles are:

To follow guidelines and procedures producing reports , and any other general duties requested.

To be responsible for all stock, equipment and stationery ordering and receipt.

To undertake confidential administrative support, such as team meetings.

To support Technology Supervisor to manage and maintain appropriate stock levels

Schedule installations and referrals daily

Coordinate daily maintenance visits for installers

To ensure that all new service users are charged appropriately in line with the

Carecall247 billing procedure and that all customer billing details are recorded and

maintained.

To undertake the completion of purchase orders for appropriate staff, as required.

Be responsible for the completion of the monthly debtors list.

Take minutes at departmental team meetings as required and distribute to the team within a timely manner.

Maintain computerised records, ensuring confidentiality and efficient retrieval of information.

Be responsible for the preparation, posting and collation of returned service users annual surveys

Verify the accuracy of incoming referrals and coordinate with social prescribers to obtain any missing information.

Manage multiple generic email inboxes.

Coordinate collections of returned devices.

Communication and Relationship Skills

To communicate with existing or potential Carecall247 service users in a professional

and helpful manner.

To provide first line response to queries from referrers, service users, health

professionals, social prescribers, Provide staff and partnership agencies

To maintain good working relationships with key departments/organisations to ensure

the smooth running of the service.

Represent and promote the service at events

Requirements:

Strong IT skills with adaptability to new systems. Strong communication skills. Previous experience in a customer-facing role. Ability to live within the response area.

Working for Provide:

Provide is a Community Interest Company committed to delivering high-quality health and social care services with a focus on safety, responsiveness, and innovation. As an employee-owned social enterprise, we reinvest our profits into the local community. Join a highly respected and award-winning organization dedicated to transforming lives through care, innovation, and compassion.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Join our team and become part of an ambitious social enterprise dedicated to transforming lives. Apply now!

Job Type: Full-time

Pay: 24,461.58 per year

Work authorisation:

United Kingdom (required)
Work Location: In person

Job Type: Full-time

Pay: 24,461.58 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Reference ID: Carecall Administrator