Job Description

Salary:

23,430 - 24,274

(35 hours p/w)

Qualifications

Business Administration level 3 (Desirable) Good level of education and ICT skills

Person Specification - Essential Criteria

Understanding of issues relating to substance use Understanding of Equality & Diversity policies Understanding of social exclusion effects Understanding of the importance of upholding quality standards, performance monitoring and collating appropriate statistical information for purchasers Knowledge of health and safety, including assessing high-risk situations for the people we support. A caring attitude with an unprecedented belief that people can and do recover from addiction

An application form will need to be completed in order to apply for this job. This can be found at: https://recoveryconnections.org.uk/job/administrator-dar/

This post will be required to provide administrative support to the Abstinence & Recovery Service which is part of the STRIDE partnership in Darlington. To provide accurate and timely data in line with Recovery Connections, PHE and NDTMS requirements.

The post will support the smooth running of the service and work within an Information Governance framework

The post holder will monitor and manage petty cash systems.

You will be required to work flexibly within an agreed number of hours to maintain the most appropriate level of service provision.

You will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.

Key Activities:

Work closely with the Management Team to ensure that the administration, IT and telecommunication systems operate in an effective and efficient manner. Act as SPOC for all ICT issues. Contribute to accurate and comprehensive records / data collection on clients, as required by NDTMS, PHE and MBC performance frameworks and reporting requirements

Coordinate the referrals process, ensuring information is recorded accurately and referrals to and from Recovery Connections from internal and external services are dealt with in good time.

Attend relevant meetings and forums as requested.

Manage an electronic filing system to ensure that client data and information are kept in an orderly and accessible manner.

Processing of correspondence / data entry as required.

Ensure that telephone calls from outside agencies, clients and Recovery Connections staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.

Distribute incoming and outgoing post and faxes between services on information relating to client referrals.

Manage an effective filing system to ensure that all documents are kept in an orderly manner.

Assist in the servicing and maintenance of IT and telecommunication systems and all other office equipment (e.g. fax machine, photo-copier).

Photocopying as required, collating, laminating and binding of report documents when necessary to support the service delivery.

Maintain I-Benchmark electronic filing system with the assistance of the Quality Assurance Lead.

Share information sensitively within the terms of information sharing protocols with a range of agencies when necessary in line with Recovery Connections policies and contractual requirements.

Maintain petty cash and invoicing system to a high standard with assistance of the Senior Administrator.

Maintain and action any identified maintenance required through the Building Risk Register

Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision, including evenings and weekends.

Seek to improve personal performance, contribution, knowledge and skills.

Participate in appraisal, supervision and Learning & Development processes.

Ensure the implementation of the all Recovery Connections policies.

Undertake other duties appropriate to the grade of the post.

Skills

Good understanding of issues associated with the target client group

Understanding of Equality and Diversity practices

Ability to work as part of a multi-disciplinary team

Operational understanding of ICT applications and equipment

Ability to record accurate minutes

IT literate with excellent application of Microsoft office

Systematic approach to project planning and review

Ability to understand and apply quality standards

Experience of audit planning and evaluating evidence

This post is subject to a DBS check at an enhanced level.

An application form will need to be completed in order to apply for this job. This can be found at: https://recoveryconnections.org.uk/job/administrator-dar/

Job Type: Full-time

Pay: 23,430.00-24,274.00 per year

Benefits:

Casual dress Company events Company pension Health & wellbeing programme Referral programme Sick pay
Work Location: In person