Job Description

The Installation Assurance Authority (formerly CIGA) have operated for over 30 years. As a Group of companies we employ over 80 full time staff and have supported installers and homeowners since 1995. We provide a quality assurance framework giving homeowners and stakeholders the confidence that domestic retrofit work is carried out to the highest standards.

"Right First Time" is fundamental to everything we do and our company values are:

Integrity - We will apply our principles consistently to everything we do. Principles based upon quality, honesty and impartiality Quality - We will exemplify our Right First Time ethos and encourage our members to do the same. People first - We will recognise that our people are our greatest resource and invest in both their development and mental/health and wellbeing Innovation - We will actively encourage innovation at all levels and be receptive to new ideas

The Role:

Supervising and supporting an office based team who are responsible for reviewing evidence and images to ensure property suitability prior to the commencement of domestic retrofit work. The ideal candidate will have experience in a supervisory role and a passion for driving team success while serving as a link between the Head of Department and team members.

Responsibilities:

Support with team goals and objectives Allocate and monitor team workload to ensure timely and effective delivery Monitor team performance to ensure efficiency Coach team members and provide guidance Develop team strengths and improve weaknesses Conduct regular team meetings Resolve escalations and complaints Liaise effectively with internal and external stakeholders Support with desktop assessment delivery

Knowledge, Skills & Experience

Strong communication skills. Good interpersonal skills. Excellent problem solving and conflict resolution abilities Proficient in CRM software and MS Office Suite Minimum one year experience in a supervisory role or have industry specific experience Knowledge of property construction types (desirable)

Other Requirements

To undergo training and development in line with the needs of the business. To assist with other duties within the scope and nature of the position.
Job Types: Full-time, Permanent

Pay: 29,500.00-33,500.00 per year

Benefits:

Company events Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay
Work Location: In person