Job Description

Salary:

23,809

Hours:

37.5 hours per week

Location:

Dudley

Closing Date:

30th November 2025

Please quote job reference: ABL 744b

Your Health Dudley

(

Integrated Health Improvement Service

) overview

ABL Health, delivers the Integrated Health Improvement Service titled Your Health Dudley which is commissioned by Dudley Council. This transformative service seeks to work collaboratively with communities to support transforming services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, cooking, family coaching and community health checks, all embedded in sustainable behaviour change and positive wellbeing.

Role Purpose:

You will provide administrative support to the Dudley Service. You will work with the Service Lead and the rest of the team to ensure the smooth running of the office and the administration of the programs to meet targets and deadlines. Responsible for a range of administration, you will be based in our Solihull office.office with the admin team.

Your key responsibilities will be:

You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.

Ability and experience of working to own initiative in an administration role. Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently. To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work. Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper. Manage and promptly handle incoming healthcare referrals, adhering to company timescales. Book appointments for clients and use appropriate calendar software. Record client data accurately on the appropriate service database. To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database. Be able to encourage and assess the client`s readiness for specific behaviour change Work with service leads to source new venues. Weekly monitoring of workload and service targets. General administration (record keeping, filing, etc.)

Skills and Competencies Required

Be an experienced administrator used to working in a health and/or community setting Experienced working with Microsoft Office and health related database systems Positive and proactive working at pace with multiple tasks Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues Build strong relationships; good team player happy to work as part of a team and work independently on own tasks Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives

Employee Benefits:

Birthday Day off Flexible Annual Leave scheme Employee Referral scheme 37.5 hours working week Flu jabs Blue Light Card Cycle to work scheme Leadership and staff away days Training and Development


If you have any questions about the role or would like to discuss the post further, please contact the HR department on 01204 584069 or email recruitment@ablhealth.co.uk.

CVs will not be accepted.